Customer Experience & Claims Specialist (Contract)

IC Frith; Petaling Jaya; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading service provider in Malaysia is looking for a Customer Experience Ambassador/Claims Expert to deliver exceptional customer service and process claims for clients in Australia and New Zealand. Candidates should have at least 2 years of experience in customer service or claims processing. Excellent communication and problem-solving skills are essential. If you are passionate about enhancing customer experiences, apply now for this dynamic role.

Qualifications

• Minimum 2 years of experience in a customer service or claims processing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Provide world-class customer service to clients.
• Process and resolve customer claims accurately.
• Identify opportunities to enhance the customer experience.

Skills

Customer service experience

Claims processing

Communication skills

Problem-solving

Attention to detail

Fluency in English

Job description

A leading service provider in Malaysia is looking for a Customer Experience Ambassador/Claims Expert to deliver exceptional customer service and process claims for clients in Australia and New Zealand. Candidates should have at least 2 years of experience in customer service or claims processing. Excellent communication and problem-solving skills are essential. If you are passionate about enhancing customer experiences, apply now for this dynamic role.