Customer Experience

Jobstreet Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job description

Respond to queries from parents, students, and tutors through various communication platforms.

Clearly explain services, packages, tutor availability, and payment options.

Match tutors to students based on individual requirements and preferences.

Facilitate communication, ensuring smooth onboarding and accurate class scheduling.

Address and resolve customer concerns promptly, or elevate when necessary.

Maintain and update class schedules, attendance records, and payment details.

Follow up with clients to gather feedback and ensure satisfaction.

Share information on promotions and new services to encourage engagement.

Deliver exceptional customer support in line with SifuTutor’s values.