Customer Engineer

Compex Technologies Sdn Bhd; Pasir Gudang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in Malaysia seeks a professional for technical support and troubleshooting. Responsibilities include providing remote support for customers, diagnosing hardware and software issues, and collaborating with sales and R&D teams. Candidates should have a Degree/Diploma in Electrical/Electronic Engineering or Computer Science, be bilingual in English and Chinese, and possess strong communication skills. A minimum of 3 years of experience is required for this role.

Qualifications

• Minimum 3-years working experience.
• Ability to diagnose and resolve hardware, software, or network issues.
• Experience in providing remote support for customers.

Responsibilities

• Provide technical support and troubleshooting.
• Collaborate with internal teams to align customer needs.
• Assist sales teams in technical discussions.

Skills

Bilingual in English and Chinese

Strong communication skills

Knowledge of network operating systems

Education

Degree / Diploma in Electrical / Electronic Engineering / Computer Science

Job description

Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM/ODM/JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice company for IT professionals and talent pool.

We are appointed as Authorised Design Center by Qualcomm Atheros (QCA), and we design the latest QCA products with their most advanced chipsets and drivers. We offer exciting career opportunities to all professionals.

Key areas of responsibility

• Technical Support & Troubleshooting
• Provide remote support for customers.
• Diagnose and resolve hardware, software, or network issues.
• Handle escalations from support teams.
• Collaboration with Internal Teams
• Work closely with sales, R&D, and product teams to align customer needs.
• Provide feedback from customers to help improve products and services.
• Pre-Sales / Post-Sales Support
• Assist sales teams in technical discussions or product demonstrations.
• Ensure smooth transition from sales to implementation.

Skills And Attributes

• Degree / Diploma in Electrical / Electronic Engineering / Computer Science.
• Bilingual in English and Chinese (to communicate with Chinese customers).
• Strong communication skills (written and verbal).
• Knowledge of different network operating system implementations and installations.
• Minimum 3-years working experience.