Customer Engagement Specialist (Mandarin/English)

Gard Inc; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leader in air ventilation systems is seeking a Customer Engagement Coordinator in Seberang Perai, Penang. This role requires proven customer service experience, strong communication skills, and proficiency in Mandarin and English. Responsibilities include responding to inquiries via various channels, handling customer support for HVLS services, and maintaining client relationships. Join a dynamic team dedicated to delivering exceptional customer experiences in a full-time position.

Qualifications

• Proven experience in a customer service or call centre role, preferably within the ventilation industry.
• Excellent communication and interpersonal skills to engage with diverse customers.
• Strong problem-solving skills to address a variety of customer queries.

Responsibilities

• Respond to customer inquiries via calls, emails, chats, and Zendesk.
• Handle customer support in HVLS major minor service across the central region.
• Monitor payments and maintain client records.

Skills

Customer service experience

Communication skills

Problem-solving

Mandarin proficiency

Adaptability

Job description

A leader in air ventilation systems is seeking a Customer Engagement Coordinator in Seberang Perai, Penang. This role requires proven customer service experience, strong communication skills, and proficiency in Mandarin and English. Responsibilities include responding to inquiries via various channels, handling customer support for HVLS services, and maintaining client relationships. Join a dynamic team dedicated to delivering exceptional customer experiences in a full-time position.