Customer Engagement Specialist

Asia Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunication provider in Malaysia is seeking customer service representatives to conduct follow-ups and provide detailed product information. The ideal candidate should have at least an SPM qualification, demonstrate resilience, and possess strong language skills. Responsibilities include upselling during customer interactions and collaborating with the marketing team on promotions. Base pay is RM 1800, plus allowances and performance incentives.

Benefits

Shift Allowance: RM 120

Mobile Allowance: RM 100

Hardship Fee: RM 200

Incentive based on Sales Performance

Qualifications

• Minimum SPM qualification.
• Language proficiency of at least 7/10 (spoken).
• Demonstrated resilience and an ability to accept feedback constructively.

Responsibilities

• Conduct follow-up calls or chats for customers who expressed interest.
• Provide detailed product information and address inquiries effectively.
• Identify opportunities to upsell and cross-sell products during interactions.

Skills

Customer service skills

Language proficiency

Resilience

Adaptability

Education

Minimum SPM qualification

Job description

Company Overview

Representing one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers

Job Responsibilities

• Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
• Provide detailed product information and address customer inquiries effectively.
• Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
• Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
• Maintain a friendly, professional, and helpful demeanour, ensuring that each customer interaction is positive and memorable.
• Exhibit resilience and an openness to feedback for continuous self-improvement.
• Collaborate with the marketing team by actively participating in various promotional campaigns.
• Execute campaign-specific tasks, including product launches and special offers, as requested.

Job Requirements

• Minimum SPM qualification
• Language proficiency of at least 7/10 (spoken).
• Demonstrated resilience and an ability to accept feedback constructively.
• Strong adaptability to thrive in a constantly changing work environment.
• Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.

Other Details

• Basic Pay: RM 1800
• Shift Allowance: RM 120
• Mobile Allowance: RM 100
• Hardship Fee: RM 200
• Incentive: Based on Sales Performance
• Working Hours: 10am-7pm or 11am-8pm
• Working days – Monday to Friday