Customer-Centric Retail & Parcel Assistant

Shopee; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is seeking dedicated individuals to welcome and assist customers in a friendly and professional manner. As a vital part of customer service, you will ensure that the reception area is tidy and well-stocked while effectively managing delivery, packing, and shipping needs. You will receive customer orders and coordinate with drivers for pick-up, ensuring smooth operations at the Drop-Off Point. Commitment to standard operating procedures is essential for success in this dynamic role.

Qualifications

• Customer service skills and a friendly demeanor.
• Ability to work in a multi-tasking environment.
• Attention to detail and adherence to procedures.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers’ delivery and shipping needs efficiently.
• Receive orders and coordinate pick-up with drivers.
• Monitor operation at the Drop-Off Point.
• Assist in sorting and processing inbound volume.

Job description

A leading e-commerce platform is seeking dedicated individuals to welcome and assist customers in a friendly and professional manner. As a vital part of customer service, you will ensure that the reception area is tidy and well-stocked while effectively managing delivery, packing, and shipping needs. You will receive customer orders and coordinate with drivers for pick-up, ensuring smooth operations at the Drop-Off Point. Commitment to standard operating procedures is essential for success in this dynamic role.