Customer Care Specialist — Chat & Voice Support

Singapore Telecommunications; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Care Officer in Malacca City who excels in a fast-paced digital environment. The role involves engaging customers through chat and voice interactions, addressing enquiries, and delivering support for billing and technical issues. Candidates with a strong customer service mindset and a willingness to contribute to team success in a dynamic setting are encouraged to apply. This is an excellent opportunity for career growth.

Qualifications

• Minimum 1 year of relevant experience in a contact centre environment.
• Fresh graduates are welcome to apply.
• Ability to perform well in a fast-paced, high-pressure environment.

Responsibilities

• Handling incoming and outgoing customer enquiries via chat, voice, and other channels.
• Processing service applications and coordinating back-office requests.
• Resolving customer issues and complaints to ensure closure.
• Identifying cross-sell and up-sell opportunities while meeting KPIs.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Team-oriented

Proactive

Flexible with work schedules

Proficient in MS Office

Education

SPM / STPM or Diploma in Business Administration

Job description

A leading telecommunications company is seeking a Customer Care Officer in Malacca City who excels in a fast-paced digital environment. The role involves engaging customers through chat and voice interactions, addressing enquiries, and delivering support for billing and technical issues. Candidates with a strong customer service mindset and a willingness to contribute to team success in a dynamic setting are encouraged to apply. This is an excellent opportunity for career growth.