CUSTOMER CARE REPRESENTATIVE

SGS; Kulai; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading testing and certification company in Malaysia is seeking a dedicated individual for sample handling and support. The successful candidate will manage sample inspections, assist with customer inquiries, and coordinate with various departments to ensure timely service. Ideal applicants should have at least an SPM or Diploma, along with 1-2 years of documentation experience. Fresh graduates are welcome to apply. The company offers flexi-benefits and group insurance coverage.

Benefits

Flexi-Benefits

Group Insurance Coverage

Qualifications

• Minimum education requirement of SPM, Diploma or others.
• 1-2 years’ experience in documentation; fresh graduates are welcome.
• Strong interpersonal skills and good track record.

Responsibilities

• Perform sample handling including inspection, sorting, and registration.
• Assist reporting manager for effective daily operations.
• Coordinate with different departments on sample-related tasks.

Skills

Interpersonal skills

Documentation management

Education

SPM or Diploma

Job description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

Qualifications

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.

Additional Information

• Flexi-Benefits and Group Insurance Coverage