Customer Care Officer - Telesales TV Net

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia is looking for a Customer Care Officer who excels in a fast-paced sales environment. The role focuses on engaging customers through outbound calls to promote TV Net products, while achieving sales targets and maintaining accurate records. Candidates should have a minimum qualification of SPM or Diploma, along with strong interpersonal skills and experience in a contact center. This is a great opportunity to start your career in sales.

Qualifications

• 1 year of relevant experience in a contact centre or telesales environment.
• Ability to maintain accurate and complete information during calls.
• Willingness to learn and adapt to new systems.

Responsibilities

• Conduct outbound calls to promote and sell TV Net products.
• Achieve and exceed sales targets.
• Build rapport with customers and communicate product value.

Skills

Customer-focused mindset

Good English proficiency

Interpersonal skills

Detail-oriented

Proficient in MS Office

Education

Minimum SPM / STPM or Diploma in Business Administration

Job description

Be a part of something BIG!

We are looking for a Customer Care Officer who thrives in a fast-paced sales environment and enjoys engaging customers through meaningful conversations. This role is key to driving TV Net growth by converting opportunities into successful sales.

Make an impact by:

• Conductingoutbound calls to promote and sell TV Net products and services
• Achieving and exceeding weekly and monthly sales targets
• Managing daily and weekly call lists while meeting timelines and performance goals
• Building rapport with customers and clearly communicating product value and promotions
• Maintaining accurate and up-to-date records of sales activities and customer interactions
• Adapting quickly to new tools, systems, and processes with a willingness to learn
• Working closely with team members and supporting team operations, including buddy roles, ad-hoc tasks, and assigned projects

Skill for Success:

• Minimum SPM / STPM or Diploma in Business Administration or a related discipline
• At least 1 year of relevant experience in a contact centre or telesales environment
• Strong customer-focused mindset with good English proficiency and interpersonal skills
• Detail-oriented with the ability to capture accurate and complete information during calls
• Proficient in MS Office and able to work independently

Your Career Growth Starts Here. Apply Now!