Customer Care Officer - Mcom (6 months contract)

Singapore Telecommunications; Malacca City; On-site; MYR 28,000 - 38,000; Full time

Job summary

A leading telecommunications provider in Malaysia is seeking a Customer Care Officer. The role focuses on delivering excellent service related to remittance matters, handling calls and customer inquiries with professionalism. A Diploma in Business Administration or related field is required, along with strong customer service skills and the ability to work in a fast-paced environment. Fresh graduates are welcome to apply. Competitive opportunities for career growth are offered.

Qualifications

• At least Diploma in Business Administration, Ecommerce or related discipline.
• Minimum 1 year of relevant experience in contact centre.
• Fresh graduates are welcome to apply too.

Responsibilities

• Handle incoming calls, enquiries, and customer complaints professionally.
• Support remittance matters, including validation of unsuccessful cases.
• Ensure timely follow-ups and issue resolution.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Team-oriented

Proactive

Ability to work under pressure

Education

Diploma in Business Administration or related discipline

Tools

MS Office

Job description

Be a part of something BIG!

We are looking for Customer Care Officer who is passionate about delivering excellent service and creating positive customer experiences related in remittance matter. Responsibilities include providing timely support, addressing enquiries, and ensuring a smooth and positive customer journey.

Make an impact by:

• Handling incoming calls, enquiries, and customer complaints with professionalism and strong service skills
• Supporting Cash / m, Wallet / m, Remittance matters, including validation of unsuccessful cases and coordination with beneficiary providers
• Ensuring timely follow-ups, issue resolution, and escalation of unresolved complaint according to procedures
• Meeting required KPIs while maintaining high service standards
• Working closely with team members, participating in meetings, and contributing ideas for improvement
• Assisting in team operations, including mentoring/buddy roles and ad-hoc tasks assigned by the team leader
• Any other duties assigned by the superior

Skill for Success:

• At least Diploma in Business Administration, Ecoomerce or related discipline
• Minimum 1 year of relevant experience in contact centre
• Fresh graduates are welcome to apply too
• Strong customer service mindset with good English proficiency and interpersonal skills
• Team-oriented, proactive, and able to work under pressure in a fast-paced environment
• Flexible with work schedules, including extended hours when required
• Proficient in MS Office and able to work independently

Your Career Growth Starts Here. Apply Now!