CUSTOMER CARE EXECUTIVE

SGS; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading testing and certification company in Johor, Malaysia, is seeking a professional responsible for sample handling and client communication, adhering to ISO 17025 standards. The ideal candidate has a degree in Science and 3-5 years of experience in documentation. This role includes assisting daily operations and ensuring client satisfaction through efficient laboratory reporting. Benefits include flexi-benefits and group insurance coverage.

Benefits

Flexi-Benefits

Group Insurance Coverage

Qualifications

• Minimum 3-5 years’ experience in documentations.
• Good track record in the company.
• Ability to work independently with minimum supervision.

Responsibilities

• Perform sample handling including inspection and sorting.
• Assist reporting manager for effective daily operations.
• Handle indoor sales and client inquiries regarding lab testing.

Skills

Interpersonal skills

Documentations

Education

Degree in Science or related field

Job description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

Qualifications

• Minimum educations of Degree in Science or any related field.
• Minimum 3-5years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
• Able to work independently with minimum supervision.

Additional Information

• Flexi-Benefits and Group Insurance Coverage