Customer Care Analyst — Inbound Support & Solutions

AIA Malaysia (Insurance); Sentral; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking a dedicated customer service representative to manage inbound calls and resolve customer inquiries effectively. Candidates should possess excellent communication skills, a strong sense of integrity, and at least one year of experience in a call center environment. This role offers opportunities for career growth and requires a willingness to work flexible hours. Join us in creating a healthier future for everyone.

Benefits

Wellbeing tools and programmes

Opportunities for career growth

Diverse team culture

Qualifications

• Strong related working experience for non-degree holders.
• Prior experience in Customer Service/Call Centre preferred.
• Passion for excellence in customer interactions.
• Willingness to work flexible schedules and overtime.

Responsibilities

• Attend to inbound calls and resolve customer inquiries.
• Coordinate with team members and departments to address requests.
• Participate in training for skill enhancement.
• Manage call time and service targets effectively.

Skills

Excellent communication skills

Customer service experience

Integrity and commitment to customer satisfaction

Team player mentality

Ability to handle customer complaints

Strong detail orientation

Education

Diploma or Degree holder in any discipline

Job description

A leading insurance provider in Kuala Lumpur is seeking a dedicated customer service representative to manage inbound calls and resolve customer inquiries effectively. Candidates should possess excellent communication skills, a strong sense of integrity, and at least one year of experience in a call center environment. This role offers opportunities for career growth and requires a willingness to work flexible hours. Join us in creating a healthier future for everyone.