Customer Business Manager

Nestlé; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food and beverage company in Petaling Jaya is seeking a Customer Business Manager to enhance sales and market share. You will develop strategies, lead negotiations, and ensure effective store execution while building a high-performing team. Candidates should have a Bachelor's Degree and a minimum of 6 years' commercial experience. This role provides an opportunity to make a significant impact locally and globally.

Qualifications

• Minimum 6 years of commercial experience, preferably with good knowledge of Nestlé commercial and operations.
• Experience with CCSD background will be an added advantage.

Responsibilities

• Ensure development of Customer Strategy and JBP aligned with objectives.
• Lead negotiation and agreement of the JBP including KPIs.
• Deliver effective in-store execution through Sales Operations Team.
• Influence direction with strong customer understanding.
• Develop a high performing team for effective JBP execution.

Skills

result oriented

Education

Bachelor's Degree in Business Administration, Marketing, Finance, or a related field

Job description

Position Snapshot

• Location: Petaling Jaya, Selangor, MY
• Company: Nestle Malaysia
• Employment: Full-time
• Education: Bachelor’s Degree
• Experience: 6+ years of experience

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for a Customer Business Manager to deliver accelerated sales and market share and improved Customer Contribution in line with the expectations of the company, through creating and selling Joint Business Plans for all Nestle categories, to manage the execution of JBP and ensure that Nestle is Winning in Every Store through effective management of Sales Operations and to build Nestle’s reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship.

A day in the life of a Customer Business Manager

• To ensure the development of Customer Strategy and JBP in line with the plans of the BU to deliver Sales and Market Share objectives by understanding the market, shopper behaviour and Customer strategy.
• Lead negotiation and agreement of the JBP including agreed KPIs for Sales growth and investment levels including trading terms agreements in line with the company objectives.
• To continuously deliver effective in store execution to ensure that Nestle is Winning in Every Store through a focused Sales Operations Team and the correct route to Market.
• Be the 'Customer Expert' to influence the overall direction by having strong understanding of the customer, meanwhile building a cross-functional contact strategy and relationship within the customer.
• To develop a high performing and motivated team to contribute to the effective planning and execution of our JBP within the customer in line with the NLF through Everyday coaching and effective performance development.

What will make you successful

• Bachelor's Degree in Business Administration, Marketing, Finance, or a related field.
• Minimum 6 years of commercial experience, preferably with good knowledge of Nestlé commercial and operations, retailing and retail customers. Experience with CCSD background will be an added advantage
• Skills required - result oriented