Customer Business Development Specialist

Synagie Group Asia & Europe; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading eCommerce firm in Malaysia is looking for a passionate Sales professional to join their team. In this role, you will manage retail sales targets, develop strategic relationships with key customers, and oversee online channel activities. Ideal candidates should have a bachelor's degree and exhibit strong commercial acumen. The position demands entrepreneurial spirit and a keen interest in health, beauty, and fashion. Join us to help drive business growth in a dynamic and fast-paced environment.

Qualifications

• Keen interest in the eCommerce industry.
• Passionate about consumer experience, innovation, health, beauty, and fashion.
• Ability to work in a fast-paced environment.

Responsibilities

• Develop and build strategic relationships with key customers.
• Manage channels' online activities for assigned customers.
• Understand customers' P&L to identify growth opportunities.

Skills

Ability to develop long-term relationships

Entrepreneurial spirit

Strong commercial acumen

Good communication skills

Team collaboration

Education

Bachelor’s degree in any discipline

Job description

As part of the Sales team, you will help deliver retail sales target, optimize customer profits, manage inventory holdings to a mutually agreed target, and develop channel trade plans with customer to ensure timely execution of trade plans of the online boutique/s of the brand/s you manage. Equipped with enthusiasm and skill, you will be primarily responsible to:

1. Develop and build long term strategic relationship with assigned key customer(s)

• To be the channel experts for customers so as to advise and develop business to achieve goals
• Channels refer to online channels such as Lazada, Shopee, Zalora, etc.
• Develop, align and implement channel portfolio strategies, go-to-channel routes and promotional plans to achieve mutually agreed business goals.
• Regular meetings and quarterly business review with customer(s) and channels to ensure business progress and alignment towards agreed goals
• Submission of trade investments and promotional claims to customer(s) per agreed amount

2. Manage channels' online activities for assigned customer(s)

• To conduct advance planning and gain alignment on business activities with customers and channels
• To execute and review agreed plans on channels’ seller centers and exercise entrepreneurship to drive business targets
• To manage all channels' seller centers from trade activities to ensuring strong seller's store ratings
• To conduct post activity / promotion analysis so as to improve and enhance forward plans
• Pitch and negotiate with channels’ category manager to maximize brand’s exposure and visibility

3. Business Custodian for Synagie

• To understand assigned customer(s) P&L and identify areas for growth / improvements
• To negotiate trade terms and margins with customer to achieve win‑win scenario
• To prepare analysis and presentations in preparation for any trade / channel negotiations.

Synagie believes you will be an awesome fit for this role if you:

• Hold a bachelor’s degree in any discipline of study.
• Are keen to work in the eCommerce industry.
• Have an entrepreneurial spirit and strong commercial acumen.
• Are passionate about consumer experience, innovation, health, beauty, and fashion.
• Possess good communication skills and able to work in a fast paced but nurturing environment.
• A team player.