CSX Chief of Operations & Programs

Quantios; Serdang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent technology firm is seeking a Head of CSX Operations & Program Management to lead the Customer Success and Professional Services organization. The role focuses on maintaining operational clarity, driving transformations, and enhancing customer experiences through effective governance of CS tools and data metrics. Candidates should have 10–15 years in SaaS leadership and a strong operational background in metrics and process design. This position is critical for aligning the different pillars of the organization to better serve customers and improve revenue quality.

Qualifications

• 10-15 years in SaaS Customer Success or related leadership roles.
• Proven experience in leading transformation programmes.
• Strong operational background in metrics governance.

Responsibilities

• Own and maintain the CSX KPI Framework across critical metrics.
• Lead planning and execution of strategic initiatives as PMO.
• Govern and enhance the CSX operating cadence for performance reviews.

Skills

10–15 years in SaaS Customer Success

Experience leading cross-functional transformation programmes

Strong operational background in data and tooling

Stakeholder management

Organised and structured approach

Tools

CS tools

PSA platforms

BI dashboards

Job description

A prominent technology firm is seeking a Head of CSX Operations & Program Management to lead the Customer Success and Professional Services organization. The role focuses on maintaining operational clarity, driving transformations, and enhancing customer experiences through effective governance of CS tools and data metrics. Candidates should have 10–15 years in SaaS leadership and a strong operational background in metrics and process design. This position is critical for aligning the different pillars of the organization to better serve customers and improve revenue quality.