Crypto Multilingual Customer Support Lead

Centauri Services and Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur seeks a Customer Support Specialist to manage inquiries and provide multilingual support across various channels. The ideal candidate should hold a diploma in a relevant field and have at least 2 years of experience in language-related roles. Responsibilities include collaborating with internal teams and external stakeholders to address customer inquiries effectively. The position offers competitive remuneration, allowances, and excellent career growth opportunities in a multinational environment.

Benefits

Competitive remuneration package

Meal Allowance up to RM 500/month

Monthly Team Building

RM 3500 Benefits per annum

Excellent prospects for growth and promotion

Qualifications

• At least 2 years of experience in language-related roles such as translation or interpretation.
• Proficiency in spoken and written language relevant to the job.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inquiries from customers using multiple channels.
• Collaborate with stakeholders to address complaints.
• Maintain understanding of company products.

Skills

Excellent time management

Strong interpersonal skills

Problem-solving mindset

Multilingual support

Education

Diploma in finance, customer service & relations, linguistics, or related field

Tools

CRM tools (e.g., Zendesk)

Microsoft Office

G-Suite

Job description

A leading technology firm in Kuala Lumpur seeks a Customer Support Specialist to manage inquiries and provide multilingual support across various channels. The ideal candidate should hold a diploma in a relevant field and have at least 2 years of experience in language-related roles. Responsibilities include collaborating with internal teams and external stakeholders to address customer inquiries effectively. The position offers competitive remuneration, allowances, and excellent career growth opportunities in a multinational environment.