CRM Analyst

Samsung; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech company is seeking a data analyst in Kuala Lumpur to analyze CRM performance and local customer data analytics. This role involves preparing reports, utilizing databases, and supporting the sales team to achieve departmental objectives. The ideal candidate will have a bachelor's degree or diploma in Business Management and at least three years of data processing experience. Familiarity with Microsoft Office tools is essential for success in this role.

Qualifications

• Minimum 3 years of experience in processing large amounts of data.
• Ability to work under tight deadlines in a fast-paced environment.
• Positive and results-driven attitude towards KPIs and business outcomes.

Responsibilities

• Analyze CRM performance and local customer data analytics.
• Prepare daily and weekly reports.
• Support the sales team to achieve department objectives.

Skills

Data analysis

Microsoft Excel

Multitasking

Audience planning

Education

Bachelor Degree or Diploma in Business Management/Administration

Tools

Microsoft PowerPoint

Job description

Overview

Analyze CRM performance, local customer data analytics. Analyze customer data insights and audience planning. Prepare daily/weekly reporting. Access powerful databases, systems and dashboards which will be supported by HQ. Key to enabling the right segments for the right offers to consumers. Support any other requirements needed by the sales team/management in order to meet department objectives/directions.

Responsibilities

• Analyze CRM performance and local customer data analytics.
• Analyze customer data insights and assist with audience planning.
• Prepare daily and weekly reports.
• Access and utilize databases, systems and dashboards supported by HQ.
• Identify and enable the right customer segments for targeted offers.
• Support additional requirements from the sales team or management to achieve department objectives.

Qualifications

• Bachelor Degree or Diploma in Business Management/Administration or equivalent.
• Minimum 3 years of experience processing (analyzing, editing, extracting) large amounts of data for use in one or more business applications.
• Ability to work under daily and/or weekly deadlines in a fast-changing environment.
• Ability to multitask and maintain a results-driven attitude.
• Experience in using Microsoft Office (Excel & PowerPoint).
• Positive, accountable, responsible and results-driven attitude toward all KPI and business outcomes.