Crew(Happy Food Co) ( GSC Mid Valley Southkey JB )

Golden Screen Cinemas; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading cinema chain in Johor Bahru is seeking a customer service representative. The candidate will greet customers, maintain hygiene, and assist with cinema operations. Applicants should have experience in hospitality, a strong work ethic, and availability for shifts including holidays. Benefits include EPF, SOCSO, and annual leave.

Benefits

EPF

SOCSO

Annual Leave

Qualifications

• Preferable experience in hospitality industry.
• Possess high standards of integrity, credibility, and reliability.
• Willing to work on shift including weekends and holidays.

Responsibilities

• Greet customers and ensure a professional appearance.
• Inform customers of GSC House Rules.
• Familiarize with marketing promotions and concession products.
• Perform hall sanitization and cleaning after each show.
• Check cinema facilities and report defects.

Skills

Customer service

Ability to multi-task

Teamwork

Education

Pentaksiran Tingkatan Tiga (PT3)

Job description

Responsibilities

• Always greet customers by following GSC PAT Card scripts.
• Be in full uniform and well groomed always to provide great customer service by behaving courteously and professionally.
• Ensure customers follow GSC House Rules by informing them politely.
• Familiarize with Marketing promotions, Now Showing and Upcoming Movies available in cinema.
• Possess knowledge and familiarization on concession products, prices and marketing promotions (Food, Beverages and Merchandise) available in cinema.
• Carry out hall sanitization and cleaning (clearing rubbish, vacuuming and other related to hall cleanliness) after each show.
• Ensure all halls are cleared and cleaned thoroughly at end of the day.
• Assist in keeping cinema premises clean, organized and free from pests (Concession, Front of House, Back of House, Stockrooms, Staff pantry Lobby, Foyer, Washroom, Hall, Hallways, Social Area, Play+ area, Box Office, e-Kiosk Foyer, Customer Service Room, etc.).
• Check and ensure cinema facilities, amenities and equipment are available and in working condition prior to business hours. Report to supervisor on any defect found immediately.
• Operates all equipment and machines diligently.
• Perform required checklist diligently and accurately.

Qualifications

• Pentaksiran Tingkatan Tiga (PT3) or equivalent.
• Preferable experience in hospitality industry.
• Ability to multi-task.
• Possess high standards of integrity, credibility, and reliability.
• Willing to work on shift including weekends and holidays.
• Ability to work as part of a team.
• Ability to stand for extended period and move quickly.

Benefits

• EPF
• SOCSO
• Annual Leave