Credit Control Assistant

PHP Group Sdn Bhd; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Selangor is seeking a Credit Control professional with a minimum diploma and 2-3 years of experience in credit control or customer service with financial elements. Candidates should be proficient in Mandarin, English, and Bahasa Malaysia, and possess strong communication, negotiation, and problem-solving skills. The role requires handling customer inquiries, performing credit control functions, and maintaining customer records. Excellent benefits included such as annual leave and bonuses.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Annual Bonus

Training Provided

Qualifications

• 2-3 years of experience in credit control or customer service with financial elements.
• Proficiency in Mandarin, English, and Bahasa Malaysia (both written & spoken).
• Able to work independently and manage multiple tasks efficiently.

Responsibilities

• Handle customer inquiries related to billing and payments professionally.
• Perform credit control functions, issue statements, and follow up on overdue accounts.
• Communicate with customers to resolve billing discrepancies.
• Maintain accurate customer account records in the system.
• Prepare monthly reports related to accounts receivable.

Skills

Proficient in Mandarin

Communication skills

Negotiation skills

Problem-solving skills

Microsoft Office proficiency

Education

Minimum Diploma in Finance, Accounting, Business Administration, or related field

Job description

Minimum Diploma in Finance, Accounting, Business Administration, or related field preferred.

Minimum 2-3 years of experience in credit control, or a customer service role with financial elements.

Proficient in Mandarin, English, and Bahasa Malaysia (both written & spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Good communication, negotiation, and problem-solving skills.

Able to work independently and manage multiple tasks efficiently.

Requirements

• Minimum Diploma in Finance, Accounting, Business Administration, or related field preferred.
• Minimum 2-3 years of experience in credit control, or a customer service role with financial elements.
• Proficient in Mandarin, English, and Bahasa Malaysia (both written & spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Proficient in Microsoft Office (Excel essential)
• Good communication, negotiation, and problem-solving skills.
• Able to work independently and manage multiple tasks efficiently.

Responsibilities

• Handle customer inquiries related to billing, invoices, and payments in a professional manner.
• Perform credit control functions — issue statements, follow up on overdue accounts, and ensure timely collection of payments.
• Communicate with customers (via phone, WhatsApp, or email) to resolve billing discrepancies or payment issues.
• Maintain and update accurate customer account records in the system.
• Coordinate with internal departments (sales, finance, logistics) to ensure smooth account management.
• Prepare monthly reports related to accounts receivable and customer credit status.
• Provide excellent customer service while maintaining company credit policies.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided

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