Country Head of Broker Management & Commercial Insurance

Zurich Insurance Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global insurer in Kuala Lumpur seeks a Country Head of Broker Management & Commercial Insurance. You will drive the implementation of a commercial lines strategy, manage relationships with brokers, develop business opportunities, and ensure compliance with regulations. The ideal candidate has over 10 years of experience in the insurance industry, strong negotiation skills, and a proven ability to lead teams. Join us for a rewarding career with opportunities for growth.

Benefits

Career development opportunities

Innovative work culture

Qualifications

• 10+ years of progressive experience in the general insurance industry, focusing on broker management.
• Proven track record in business strategies and managing large portfolios.
• Strong understanding of insurance regulations and market dynamics.

Responsibilities

• Develop and implement the country-wide strategy for broker management.
• Build and maintain relationships with key brokers and intermediary partners.
• Oversee the performance and profitability of the commercial insurance portfolio.
• Lead, mentor, and develop a high-performing team of broker managers.

Skills

Negotiation

Communication

Relationship management

Analytical mindset

Education

Bachelor's degree in business, Finance, Insurance, or a related field

Job description

Country Head of Broker Mgt & Commercial Insurance (CI)

The Country Head of Broker Management and Commercial Insurance is a senior leadership role responsible for driving the implementation of the commercial lines strategy by managing relationships with brokers and agents, monitoring performance, offering recommendations and actively promoting products and services in order to deliver the strategy outcomes. This individual acts as the primary interface between the company and its network of insurance brokers, ensuring mutually beneficial partnerships and the achievement of business objectives across all commercial insurance lines.

Key Responsibilities

• Strategic Leadership: Develop and implement the country-wide strategy for broker management and commercial insurance, aligning with the organization’s overall vision and growth objectives.
• Broker Relationship Management: Build, maintain, and enhance strong relationships with key brokers and intermediary partners. Negotiate terms, resolve conflicts, and ensure high levels of broker satisfaction. Provide advice on cover versions, as well as technical support to insurance questions to brokers and customers through different channels.
• Business Development: Identify and capitalize on growth opportunities within the commercial insurance market. Drive new business acquisition, cross‑selling, and retention initiatives through broker channels. Develop effective annual plans to grow the business and maintain a Group‑wide relationship map with each key contact within the Broker. Actively promote our products services to key Assigned Brokers' management, and represent the Assigned Broker internally within the organization.
• Portfolio Management: Oversee the performance, profitability, and risk profile of the commercial insurance portfolio. Monitor market trends and adjust underwriting strategies accordingly. Actively promote our products services to key Assigned Brokers' management, and represent the Assigned Broker internally within the organization.
• Team Leadership: Lead, mentor, and develop a high‑performing team of broker managers and commercial insurance professionals. Foster a culture of accountability, innovation, and collaboration.
• Regulatory Compliance: Ensure all broker management and commercial insurance activities comply with local regulations, company policies, and industry standards.
• Market Intelligence: Stay abreast allocoders of market developments, competitor activities, and emerging risks to inform strategic decision‑making.
• Reporting and Analytics ျဖစ္: Provide regular reports to regional and global leadership on broker channel performance, portfolio metrics, and market insights. Channel all ideas, opportunities, and complaints to appropriate Business Division‑Country‑Business Unit‑Distribution Management group within the organization and follow‑up any resulting actions.
• ified Stakeholder Engagement: Understand and communicate to all relevant staff within the organization how each assigned Broker evaluates insurers against the demands and needs of customers, and‑or the attractiveness of insurers generally. Offer professional and collaborative relationship irgendeu management to the brokers, including also the active relations.

Requirements

• Bachelor’s degree in business, Finance, Insurance, or a related field.
• 10+ years of progressive experience in the general insurance industry, with a significant focus on broker management and commercial insurance.
• Proven track record in developing and executing business strategies, managing large portfolios, and leading teams.
• Strong understanding of local and international insurance regulations and market dynamics.
• Demonstrate commitment to corporate values.
• Excellent negotiation, communication, and relationship management skills.
• Analytical mindset with the ability to interpret data and market trends.
• Demonstrated leadership qualities and ability to influence at all organizational levels.
• Assist and support co‑workers.

About Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know‑how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!