Core Service Engineering Associate

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks an experienced professional to provide technical support for roaming and international products. The ideal candidate will manage IREG and roaming integration testing, ensure service availability, and support the rollout of new international services. A degree in Electronics or Telecommunications is required, alongside 4 to 7 years of experience in mobile telecommunications. The role demands strong problem-solving skills and proficiency in various tools.

Qualifications

• 4 to 7 years of work experience in mobile telecommunications.
• Experience in IREG and roaming integration testing across various platforms.
• Good understanding of Roaming signalling, Voice Core (IMS/HSS/MSS) & Data Core (MME).

Responsibilities

• Provide technical support for roaming & international products and services.
• Manage the execution of IREG and roaming integration testing.
• Support rolling out new international services (SMS, MMS & CLI).
• Maintain roaming partners’ database to ensure service availability.
• Manage the SCCP and signaling links for high roaming availability.
• Support testing of roaming related changes due to network upgrades.

Skills

Good communications

Problem solving skills

Ability to work under pressure

Team player

Education

Degree in Electronics Engineering, BSc in Electrical Engineering or equivalent

Tools

Roaming Monitoring System

SIGOS (Globe OSS)

Empirix Roaming Probe

Tertio

HSS web gui

Job description

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Responsible to provide technical support for various roaming & international products and services to achieve Business Unit annual target KPIs. Manage the execution of IREG and roaming integration testing across various platform to maximize & enhance roaming coverage.

What are you accountable for?

• Support rolling out of 2G/3G/4G Voice, Data, and CAMEL roaming services with new operators/destinations in order to expand Maxis roaming coverage footprint based on annual forecasted/scheduled by establishing roaming service relations and IREG testing.
• Support rolling out of new international services (SMS, MMS & CLI) to expand Maxis international services coverage upon receiving request from Business Unit by configuring database and performing testing.
• Maintain roaming partners’ database to ensure roaming & international services availability upon receiving IR.21 update request from roaming partners by assessing and implementing required changes.
• Manage the SCCP and signaling links to ensure high roaming service availability by assigning appropriate signaling routing upon request by Business Unit and executing link expansion and ensure network utilization below design threshold.
• Support and test of roaming related changes due to network upgrades according to project timeline by delivering appropriate engineering solution, coordinating with field operations/roaming partners, and using available tools to ensure roaming service continuity.
• Support and test international roaming product related changes to improve user experience and take up rate as and when required by Business Unit via application configuration and product test.
• Support & Manage Roaming network performance & availability
• Timeliness in completion of major network/company initiatives in meeting business timelineli>

What do you need to have for this role?

• Possess Degree in Electronics Engineering, BSc in Electrical Engineering or BSc in Telecommunication or equivalent.
• 4to7 years of work experience in mobile telecommunication.
• Experience in IREG and roaming integration testing across various platform.
• Good understanding on Roaming signalling, Voice Core (IMS/HSS/MSS) & Data Core (MME).
• Able to manage testing team (TQA) to execute roaming testing and deliverables.
• Proficient in Microsoft, Word, Excel and PowerPoint.
• Good and established understanding and practice of project management concepts.
• Team player, comfortable working across teams and interacting with various departments.
• Good communications, problem solving skills and able to work under pressure and independently.
• Experience in Tools: Roaming Monitoring System, SIGOS (Globe OSS), Empirix Roaming Probe, Tertio, HSS web gui.
• Personal traits: Positive, Passionate, Collaborative, A self-starter, Ability to perform under pressure in a challenging environment and A team player.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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