Controller Hub Control Centre

Malaysia Airlines Berhad; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major airline in Malaysia is seeking a Controller for their Hub Control Centre. In this role, you will ensure operational precision and coordination among various departments. Responsibilities include monitoring flight turnaround activities, coordinating aircraft changes, and addressing any operational issues. Candidates need a degree, with at least 5 years in airport operations or customer service. The role demands strong leadership and decision-making skills to uphold high service standards.

Qualifications

• Possess a degree in any discipline with experience in Customer Engagement, IT or Analyst.
• Minimum 4 years experience in airlines, airport, or customer services industry.
• Minimum 5 years in airport operations related to Airlines Ground Handling and Customer Service.

Responsibilities

• Coordinate AeroDarat Services for aircraft upgrades or gate changes.
• Monitor and track status of ground handling activities.
• Alert HCC Manager to any operational problems or delays.

Skills

Leadership qualities

Decision-making skills

Knowledge of IATA Standard ground handling

Education

Degree in any discipline

Minimum SPM qualifications

Job description

Career Opportunities: Controller Hub Control Centre (22534)

Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient in making operational decisions and necessary coordination on behalf of AeroDarat Services according to agreed SLA.

Key Accountability

A coordinator for AeroDarat Services on the request for upgrading or swapping of aircraft or change of gate

A point of contact among AeroDarat Services operating units in handling daily flight activities.

Monitor and track status of ground handling activities including Catering, AIC, Passenger Services, GSE, RSNT, RAMP and Baggage handling at KLIA.

Alert and highlight to HCC Manager for any problem or situation encountered by AeroDarat Services operational units at KLIA or other stations that may cause delay or service breakages.

To promote safety and security standard; and high quality service standard delivered to ADS customers.

Qualification

Possess a degree in any discipline with experience in Customer Engagement, IT or Analyst.
Minimum SPM qualifications but with minimum 4 years experience in airlines, airport, or customer services industry

Working Experience

Minimum 5 years in airport operations related to Airlines Ground Handling, Airport or Airlines Operations and Customer Service and Engagement

Skills & Knowledge

Good leadership quality and driving the team

Well verse with IATA Standard ground handle agreement

Good decision making in daily operation matters