Controller Hub Control Centre

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aviation firm in Kuala Lumpur is seeking a Controller for the Hub Control Centre. The role involves coordinating flight activities, monitoring ground handling, and ensuring high service standards. Applicants should hold a degree and have significant experience in airport operations, customer service, and a proven ability to lead teams. A robust knowledge of IATA standards and project management skills are essential for this position.

Qualifications

• Possess a degree in any discipline with experience in Customer Engagement, IT or Analyst.
• Minimum SPM qualifications but with minimum 4 years experience in airlines, airport, or customer services industry.
• Minimum 5 years in airport operations related to Airlines Ground Handling, Airport or Airlines Operations and Customer Service and Engagement.

Responsibilities

• Coordinate requests for upgrading or swapping of aircraft or change of gate.
• Act as a point of contact among operating units in handling daily flight activities.
• Monitor and track status of ground handling activities.
• Alert HCC Manager for any problems that may cause delays.
• Promote safety and security standards and high-quality service.

Skills

Good leadership quality

Well versa with IATA Standard ground handle agreement

Project management skill

Good decision making in daily operation matters

Education

Degree in any discipline

Minimum SPM qualification

Job description

Job Title

Controller Hub Control Centre

Reports To

HCC Manager

Department

ADS - Hub Control Centre

Role Purpose

Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient in making operational decisions and necessary coordination on behalf of AeroDarat Services according to agreed SLA.

Key Accountability

• A coordinator for AeroDarat Services on the request for upgrading or swapping of aircraft or change of gate
• A point of contact among AeroDarat Services operating units in handling daily flight activities.
• Monitor and track status of ground handling activities including Catering, AIC, Passenger Services, GSE, RSNT, RAMP and Baggage handling at KLIA.
• Alert and highlight to HCC Manager for any problem or situation encountered by AeroDarat Services operational units at KLIA or other stations that may cause delay or service breakages.
• To promote safety and security standard; and high quality service standard delivered to ADS customers.

Qualification

Possess a degree in any discipline with experience in Customer Engagement, IT or Analyst.
Minimum SPM qualifications but with minimum 4 years experience in airlines, airport, or customer services industry

Working Experience

Minimum 5 years in airport operations related to Airlines Ground Handling, Airport or Airlines Operations and Customer Service and Engagement

Skills & Knowledge

• Good leadership quality and driving the team
• Well versa with IATA Standard ground handle agreement
• Project management skill
• Good decision making in daily operation matters