Contractor Care Coordinator - Immediate Start - Kuala Lumpur

Spencer Ogden; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading staffing company in Selangor, Malaysia is seeking an experienced Contractor Care Coordinator to enhance contractor experiences. The ideal candidate will be proactive with exceptional communication skills and relevant experience in contractor management or customer service. Key responsibilities include addressing contractor queries, managing documentation, and coordinating logistics. This is an immediate start position with a salary range of 4500RM to 6000RM depending on experience.

Qualifications

• Proven experience in contractor care or customer service.
• Experience in contract recruitment is an advantage.
• Proactive issue management is essential.

Responsibilities

• Serve as primary contact for contractors, addressing queries.
• Coordinate timesheet submissions and manage contractor expenses.
• Monitor feedback for service improvement.
• Manage contract extensions and database accuracy.
• Coordinate visa and travel logistics.

Skills

Customer service experience

Strong problem-solving abilities

Exceptional communication skills

Organizational skills

Job description

Contractor Care Coordinator - Immediate Start - Kuala Lumpur

Contractor Care Coordinator Immediate Start, Kuala Lumpur 4500RM - 6000RM Dependent

On Experience Contract Recruitment Service role About

Us: At Spencer Ogden, our mission is to lead globally in Sustainability Staffing. We're proud recipients of several prestigious awards, including the Best and Brightest in Wellness (2021 & 2022), Top Workplaces (2022), and the Sustainability Award (2022). We are dedicated to providing top‑notch services to both our clients and contractors. We pride ourselves on creating a supportive environment where everyone is valued.

As we continue to grow, we are looking for a Contractor Care Coordinator to join our team. This is a pivotal role in ensuring contractors have a seamless and positive experience throughout their assignments. This is a business critical role and would suit someone coming from a candidate‑focused recruitment role within a contract agency environment OR someone with exposure to Asia and Pacific labour laws alongside strong customer service and organisation/administration experience.

Key Responsibilities

• Contractor Support: Serve as the primary contact for contractors, addressing queries and resolving issues. Regularly check in to meet their needs and offer support via phone and email.
• Coordinate timesheet submissions, ensure timely approvals, and manage contractor expenses with proper documentation. Organise welcome calls for new contractors and assist with pre‑assignment queries. Ensure compliance with legislation and location changes, in collaboration with payroll teams.
• Monitor feedback to improve service.
• Database Management: Manage contract extensions and upload documentation to the CRM (Bullhorn). Keep contractor records current and perform routine system audits for accuracy.
• Logistics: Coordinate visa, work permit applications, and travel logistics for contractors, ensuring mobilisation and demobilisation with client approvals.
• Ad Hoc: Share potential leads and candidates with the sales team and assist with additional duties as assigned by your manager.

What We're Looking For

• Proven experience in contractor care, contractor management, or customer service. Experience in contract recruitment is an advantage.
• Strong problem‑solving abilities and proactive issue management.
• Exceptional communication and interpersonal skills.
• Excellent organisational skills, with an ability to manage multiple tasks efficiently.

Our Recruitment Process

Complete your AssessFirst online assessment. Please ensure that you check the box to allow your profile to be shared with us when creating the account: https://afir.st/thjcMpsjEIv7pfgt Telephone/Teams screen by the Talent Team and/or a video interview. Hiring Manager video or face‑to‑face interview. Offer and acceptance. HR onboarding and welcome to Spencer Ogden!

How to Apply

Please apply below. We look forward to hearing from you!