(Contract) Collector, Early Remedial (Mortgage) - Kelana Jaya

AmBank; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Malaysia is seeking a Collector for Early Remedial Mortgage tasks. In this role, you will perform collection activities and handle customer inquiries regarding collections while adhering to quality and compliance standards. Candidates should have at least a Higher Secondary education and strong negotiation skills. This position offers a chance to contribute to team performance and enhance customer service excellence.

Qualifications

• Candidate must possess at least a Higher Secondary/STPM/A Level or equivalent.
• Bachelor's Degree in Banking and Finance or related fields preferred.
• Strong customer service and negotiation skills are essential.

Responsibilities

• Perform collection dunning to delinquent customers.
• Handle incoming calls related to collections matters.
• Ensure compliance with internal policies and regulations.

Skills

Negotiation skills

Customer service orientation

Problem-solving skills

Education

Higher Secondary/STPM/A Level or equivalent

Bachelor's Degree in Banking and Finance or related fields

Job description

(Contract) Collector, Early Remedial (Mortgage) - Kelana Jaya

Responsible for performing collection dunning to delinquent customers with the aid of Collection tools and scripting to minimize flow though, delinquency and impairment in achieving the business objectives.

To handle incoming calls related to collections matters (i.e. negotiation, inquiries and complaints).

To adhere to the call quality requirement.

To render full support towards team performance.

To attend to customers’ inquiries, complaints and proposal either verbally or in writing within the stipulated turn around time (TAT).

To practice and display quality services and service excellent at all time.

Ensure the portfolio assigned are attempted within the stipulated time frame set by Manager.

Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation.

Job Requirement

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Banking and Finance or any related fields.