Content Risk Auditor – English language (E-Commerce platform)

Cognizant; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A global technology firm is seeking a Content Risk Auditor in Kuala Lumpur to ensure compliance and integrity of e-commerce operations. The role involves auditing product content for regulatory adherence, intellectual property rights, and safety standards. Candidates should have 6 months of relevant experience and strong analytical abilities, with Mandarin proficiency as an advantage. This position offers a chance to impact global e-commerce compliance significantly.

Qualifications

• Minimum 6 months of experience in auditing, compliance, or quality control.
• Ability to understand and apply complex policies consistently.
• Exceptional attention to detail and strong analytical skills.

Responsibilities

• Perform comprehensive risk audits of product listings.
• Identify and flag items restricted by law or platform policy.
• Ensure product listings adhere to mandatory safety standards.
• Conduct random sampling inspections across auditing scenarios.
• Document audit findings clearly and identify trends.

Skills

Attention to detail

Analytical skills

Mandarin language proficiency

Digital productivity tools proficiency

Education

High School Diploma or equivalent

College/University degree preferred

Job description

Summary

• As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross‑border e‑commerce platform.
• Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform‑related risks.
• Projects in this role will position you as a specialist decision‑maker on critical global e‑commerce issues, including product safety, intellectual property rights (IPR), and international regulatory compliance.
• Your work will touch upon: Cross‑Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Qualification & Experience

• Minimum 6 months of professional work experience in content review E‑Commerce operations, auditing, compliance, or a quality control role or equivalent.
• High School Diploma or equivalent (College/University degree preferred).
• Mandarin language proficiency is highly preferred (Added Advantage).
• Demonstrated ability to understand and apply complex policies and guidelines consistently.
• High proficiency in using common digital productivity tools and systems for tracking and reporting.
• Exceptional attention to detail and strong analytical skills.

Job Description

Audit & Review Content: Perform comprehensive risk audits of product listings across the e‑commerce platform, specifically focusing on content related to:

• Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.
• Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.
• Product Safety: Ensuring listings adhere to mandatory safety standards.
• Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
• Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high‑priority auditing scenarios to ensure accuracy and compliance across our audit vendors.
• Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.
• Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
• Priority Audits: Perform random sampling inspections on time‑sensitive, high‑risk audit streams, particularly those concerning sanctions and customer complaints.
• Decision Making: Make well‑balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.
• Documentation and Feedback: Document audit findings clearly, identify trends and patterns in non‑compliance, and provide structured feedback to improve risk policies and vendor performance.
• Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.