Content Reviewer

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm seeks a Content Reviewer fluent in Japanese and Korean to evaluate user-generated content. The role includes maintaining compliance with platform guidelines and providing excellent customer service. Candidates must have a minimum of SPM and proficiency in Japanese (JLPT) and Korean (TOPIIK). The position offers a rotational shift and a 1-year contract, open to Malaysian citizens and foreign nationals with eligible work visas.

Qualifications

• Evaluate user-generated content for compliance with platform policies.
• Maintain a positive attitude while handling customer inquiries.
• Ensure accuracy and relevance in content assessment.

Responsibilities

• Assess text, images, and videos for policy compliance.
• Provide guidance to content creators on policy violations.
• Respond promptly to customer inquiries and resolve complaints.

Skills

Japanese language proficiency (JLPT)

Korean language proficiency (TOPIIK)

Customer service skills

Education

Minimum SPM

Job description

Content Reviewer (Japanese / Korean Speaking) Package up to RM10K

Job Openings Content Reviewer (Japanese / Korean Speaking) Package up to RM10K

About the job Content Reviewer (Japanese / Korean Speaking) Package up to RM10K

Job Description

Job responsibilities

Content Review

• Evaluating and assessing user-generated content, such as text, images, videos, and audio files, to ensure compliance with platform policies and community guidelines.
• Reviewing content submissions for accuracy, relevance, appropriateness, and adherence to legal and regulatory requirements.
• Identifying and flagging content that violates platform rules, including hate speech, graphic violence, harassment, and illegal activities.
• Applying predefined criteria and guidelines to make decisions about whether to approve, reject, or take action on content submissions.
• Providing feedback and guidance to content creators regarding policy violations and content moderation decisions.
• Collaborating with cross-functional teams, including legal, policy, and trust and safety teams, to escort complex or sensitive content issues.

Customer Service

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

Job details

• Working Shift: Rotational Shift
• Japanese Language: JLPT
• Korean Language: TOPIIK
• 1 Year Contract
• Min SPM
• Open to Malaysian citizens and foreign nationals, work visa will be provided for eligible candidates.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Lim Yue Wey
Senior Recruitment Consultant