Content Moderator - Mandarin & English Speaker

Cognizant; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Brand Safety and Platform Specialist. This role is crucial for ensuring the safety and integrity of online platforms. It requires proficiency in Mandarin and English, strong analytical skills, and attention to detail. Responsibilities include monitoring content, resolving safety issues, and collaborating with teams to enhance safety protocols, while also participating in rotational shifts. Join us for a collaborative and engaging work environment.

Qualifications

• Proficient in reading, writing, and speaking Mandarin and English.
• Ability to type in traditional and simplified Chinese characters.
• Strong analytical skills for assessing safety concerns.
• Keen eye for detail for accuracy in translations and assessments.
• Ability to adapt to rotational shifts and dynamic environments.

Responsibilities

• Monitor and analyze online content for compliance.
• Collaborate with teams to resolve safety issues.
• Translate and interpret content for safety assessments.
• Conduct investigations into potential safety breaches.
• Implement proactive measures to prevent safety incidents.
• Engage with users for feedback on safety protocols.
• Stay updated on industry trends in brand safety.
• Provide training on brand safety procedures.
• Develop documentation for safety processes.
• Assist in developing new safety features.
• Communicate safety updates effectively.
• Participate in rotational shifts for support.

Skills

Proficiency in Mandarin

Proficiency in English

Analytical skills

Adaptability to rotational shifts

Attention to detail

Communication skills

Job description

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Mandarin and English language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Mandarin and English language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts [24/7] to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading, writing and speaking Mandarin and English to effectively manage content.
• Ability to type in both traditional and simplified Chinese characters.
• Possess strong analytical skills to assess and address safety concerns.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.
• Exhibit excellent communication skills to collaborate with diverse teams.