Content Moderator

Hunters International; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services firm in Kuala Lumpur is seeking a Content Moderator. This role involves reviewing and moderating user-generated content for compliance with platform policies, collaborating with various teams, and providing customer support. Candidates should possess a Bachelor's degree and preferably have 1 year of experience in content moderation. The position requires proficiency in English and working knowledge of Microsoft Office. This is a fully in-office position with rotational shifts, offering a dynamic work environment.

Qualifications

• Able to converse in English.
• Preferably with 1 year of Content Moderator experience in a call center.
• Working knowledge on Microsoft Office applications.

Responsibilities

• Review user-generated content to ensure compliance with policies.
• Moderate content by removing inappropriate posts.
• Analyze trends and report findings.
• Collaborate with other teams on content compliance.
• Provide customer support regarding content.
• Maintain documentation of moderation activities.
• Stay updated on platform policies and guidelines.

Skills

English communication

Content moderation

Analytical skills

Customer support

Microsoft Office

Education

Bachelor's Degree

Job description

Our Client

Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the world's best brands in over 40 countries.

Job Description

• Reviewing user-generated content: Content moderators are responsible for reviewing and evaluating content that is posted on a platform to ensure that it complies with the platform's policies and guidelines. This may include reviewing text, images, videos, and other types of content.
• Moderating content: Based on their review of the content, content moderators may be responsible for taking action to remove or flag content that violates the platform's policies or is inappropriate or offensive. They may also be responsible for banning or blocking users who violate the platform's terms of service.
• Analyzing trends and patterns: Content moderators may be responsible for analyzing trends and patterns in the content that is posted on a platform to identify potential issues or concerns. They may then report these findings to the appropriate team or department.
• Collaborating with other teams: Content moderators may work closely with other teams, such as legal, policy, or customer service, to ensure that the content on the platform is in compliance with relevant laws and regulations.
• Providing customer support: In some cases, content moderators may be responsible for providing customer support to users by answering questions and addressing concerns related to content moderation.
• Maintaining documentation: Content moderators may be required to maintain detailed documentation of their review and moderation activities, including the reasons for taking action on specific content.
• Staying up-to-date on policies and guidelines: Content moderators must be familiar with the platform's policies and guidelines and must stay up-to-date on any changes or updates.

Requirements

• Able to converse in English
• Earned a Bachelor's Degree
• Preferably with 1 year of Content Moderator experience in call center
• Working knowledge on Microsoft Office applications

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

KL Sentral (Fully in Office)

Consultant in Charge

Angel Chok | **********@hunters-in.com | 014 612 6048