Content Moderation(mandarin Speaker)

Career International; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking candidates for a Customer Service/Content Moderation role. The position involves reviewing online content, managing legal notices, and updating social media. Ideal candidates should possess strong communication skills and relevant experience. Opportunities for promotion and professional development are available within a permanent contract. Benefits include annual leave and medical insurance.

Benefits

Annual Leave

Medical Insurance

Medical and Hospitalisation Leave

Qualifications

• Minimum 1 year experience in Customer Service/Content Moderation.
• Fresh graduates with strong communication skills are welcomed.
• Prior work experience in LPO/Regulatory work or Social Media platforms is advantageous.

Responsibilities

• Review online videos/content/complaints/legal notices related to copyright materials.
• Update content on a popular social media platform.
• Audit received content for social media upload.

Skills

Good communication skill

Proficiency in Native Language (Read/Speak)

Good command over verbal & written English language

Awareness of current affairs and events

Education

Diploma and above (with certificate)

Job description

Qualifications and Experience

• Diploma and above (with certificate)
• Min 1 year experience in Customer Service/Content Moderation
• Fresh graduates with good communication skill
• Proficiency in Native Language (Read/Speak)
• Good command over verbal & written English language
• Prior work experience in a LPO/Regulatory work, Social Media platforms is a plus
• Awareness of current affairs and events in the respective markets/countries
• Mature & analytical

Job Information

• Based in EQ Tower, Kuala Lumpur
• Rotational Shift (24/7) | 9 hour work per day including break time
• 5 days work & 2 days’ rest/off day per week
• Job Type: Permanent
• Opportunities for promotion
• Professional development

Benefits

• Annual Leave
• Medical Insurance
• Medical and Hospitalisation Leave

Roles & Responsibilities

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload

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