Consulting Manager

UNAVAILABLE; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global technology market research firm is seeking a Consulting Manager to lead client engagements and project management for custom market research. The successful candidate will manage communications with clients, ensure higher quality deliverables, and collaborate with analytic teams. This position requires a Bachelor's degree, 3-5 years of project management experience, and proven skills in Excel. Ideal for someone with strong analytical and communication abilities seeking growth in a collaborative environment.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3-5 years of professional experience focused on client service and project management.
• Proven skills with Excel and comfort with calculations and analysis.

Responsibilities

• Manage client-centric projects ensuring quality, timeliness, and customer experience.
• Set and manage client expectations and orchestrate project contributors.
• Contribute to high-quality client deliverables alongside analyst teams.

Skills

Client service focus

Project management

Analytical skills

Communication skills

Leadership

Education

Bachelor’s degree or equivalent

Tools

MS Office Suite

Excel

Job description

Overview

IDC is seeking aConsulting Manager to work in our Customs Solutions group. The successful Consulting Manager will be able to engage clients to understand requirements and support delivery of custom market research projects to meet those needs. In this role, you will manage client communications and as part of a team facilitate on‑time, high quality market research‑based deliverables and customer experience with an eye toward growing customer relationships and business outcomes. The role will entail active management of day‑to‑day communications and engagement milestones with both external clients and internal stakeholders. The Consulting Manager will partner with IDC’s centers of expertise, IDC analysts, sales, and other groups such as outside contractors as appropriate to yield the highest value for our customers. This role will offer growth opportunities in the form of varied exposure to IDC’s custom solutions, experience in specific market research methodologies, and client leadership.

Why IDC? IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC was recognized by the Institute of Industry Relations (IIAR) as 2024 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges.

Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future!

Recruitment Fraud Notice: IDG/IDC would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, LinkedIn messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement.

Responsibilities

• Operate with a client‑centric orientation to maximize IDC value in terms of quality, timeliness, and customer experience.
• Manage projects that satisfy client requirements and address project specifications and timelines as proposed.
• Manage quality assurance in every stage of the engagement, e.g., proof‑reading for accuracy, ensuring quality assurance on a dataset, etc.
• Leverage his/her experience and IDC’s knowledge base to drive high‑impact deliverable and content creation during project delivery and steer/moderate client conversations.
• Work with analyst teams to develop customized content narratives, structure analysis and drive overall engagement design.
• Contribute to, review and discuss deliverables with analyst delivery teams to achieve high quality and impactful client deliverables.
• Set and manage client expectations including: create and monitor work plans, effective meeting management, driving ongoing team communications (internal & external), managing project budgets and accounting related to engagements (revenue and expense recognition), manage competing priorities, orchestrating diverse internal and external project contributors.

Qualifications

• Bachelor’s degree or equivalent experience required, master’s degree is not required but a plus (MBA, etc.).
• 3‑5 years of professional experience with a focus on client service and project management.
• Subject matter expertise and a working knowledge of the ICT market is advantageous – a macro‑level and ecosystem understanding of a broad set of technology topics and themes is desirable.
• Understanding of market research and related methodologies (e.g., qualitative and quantitative research, market modeling, etc.).
• Experienced in MS Office PowerPoint, Word, Excel, Outlook.
• Proven skills with Excel are expected and the candidate should be comfortable with performing calculations and analysis in Excel.
• The ability to bring productive energy and intellectual leadership to cross‑disciplinary project teams consisting of analyst subject matter experts and other IDC resources to bring the best out of the analysis and custom insights generated on projects.
• Strong analytical skills and writing ability are required for this position as well as the ability to present project findings confidently to senior audiences.
• Excellent communication skills with written and oral communications.
• Strong project management skills are essential. PMP certification a plus.
• Travel generally less than 10%.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.