Concierge (173966)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury hotel chain in Ipoh, Malaysia, is seeking a Concierge to provide personalized guest assistance. Responsibilities include creating positive impressions, arranging services for guests, and managing luggage handling. Ideal candidates possess experience in a sizable hotel environment, are customer-oriented, and fluent in English, Cantonese, and Putonghua. Join a workplace that values passion, encourages growth, and offers competitive benefits and travel perks.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• Experience in Rooms Division in sizable Hotels.
• Willing to work on shifts.

Responsibilities

• Create a positive first and last impression by welcoming and assisting guests.
• Provide accurate information and arrange services e.g. local tours, dining experience and transportation.
• Assist guests with vehicles and luggage handling.
• Maintain proper records for all guest deliveries and requests.

Skills

Customer-oriented

Outgoing

Self-motivated

Excellent command of spoken English

Knowledge of Cantonese

Knowledge of Putonghua

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Create a positive first and last impression by welcoming and assisting guests.
• Provide accurate information and arrange services e.g. local tours, dining experience and transportation upon requests.
• Assist guests with vehicles and luggage handling, ensuring timely delivery and collection.
• Maintain proper records for all guest deliveries and requests.
• Perform any other duties as assigned by Management.

About You

• Experience in Rooms Division in sizable Hotels.
• Responsible, customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.