Community Manager

The Contrast Club; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A wellness-focused community space is seeking a Community Manager in Petaling Jaya, Malaysia. In this role, you will be the first point of contact, managing front desk operations, guest interactions, and building community relations. We're looking for a friendly communicator with a background in customer service or hospitality who is passionate about wellness and member engagement. Experience in a similar role is preferred. The position requires weekend availability and a commitment to creating an inclusive atmosphere.

Qualifications

• Past experience in customer service, hospitality, fitness studio, spa or wellness space preferred.
• Able to work weekends and peak windows.
• Passionate about wellness and lifestyle health culture.

Responsibilities

• Welcome and check in guests with warmth and professionalism.
• Manage bookings and customer inquiries.
• Build rapport with returning members and support community events.
• Maintain cleanliness and comfort at front desk and guest areas.

Skills

Friendly communication

Strong social EQ

Problem solving

Organizational skills

Attention to detail

Job description

The Community Manager is the heartbeat of The Nest — the first smile, the emotional welcome, the energy keeper of the space. This role is for someone who genuinely loves people, cares about wellness culture, and naturally creates belonging.

You’ll manage front desk operations, guest check-in/check-out, customer service excellence, bookings, upsells, service flow, and cultivate community relationships both in-person and online.

Think: hospitality meets wellness concierge + community building.

Key Responsibilities

Front-of-House / Customer Interaction

• Welcome and check in guests with warmth, ease, and professionalism
• Guide new guests through the space, services, etiquette, and experience flow
• Manage bookings, enquiries, cancellations, and membership sign-ups
• Resolve customer concerns proactively with kindness + problem solving
• Be the point of contact for guests before, during, and after their visits

Community Building

• Build rapport with returning members + recognise regulars
• Collect feedback and insights to help shape service + experience refinement
• Support member events, partnerships, content capture + community activation
• Maintain a positive, welcoming, inclusive culture at all times

Operations Support

• Handle POS, payments, retail purchases + light upselling where relevant
• Maintain front desk cleanliness, tidiness, and guest comfort areas
• Coordinate with staff (café, cleaning, floor) to ensure seamless service flow
• Daily cashless transactions and basic reporting
• Quick checks and cleaning of the pool and sauna areas, full cleaning will be supported by a cleaner at the end of the day

Requirements

• Friendly, confident communicator with strong social EQ
• Calm under pressure, solutions-driven, good judgement
• Past experience in customer service, hospitality, fitness studio, spa or wellness space preferred
• Organised, reliable, professional + strong attention to detail
• Able to work weekends and peak windows
• Passionate about wellness, recovery, lifestyle health culture

Values Fit

• Warm. Human. Empathic.
• You like to make people feel good.
• You enjoy anticipating needs before they’re said.
• You believe wellness should feel effortless, not intimidating.
• You love being part of a brand that is creating something new in KL.

Reporting To

Operations Manager / Founder