Community Executive

Exal Malaysia Sdn Bhd; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A progressive property development company is seeking a Community Executive in Kuching, Malaysia. This dynamic role involves engaging daily with residents, coordinating with vendors, and supporting community events. The ideal candidate possesses strong problem-solving and communication skills, is comfortable using digital tools, and has experience in community management or customer service. Join a team focused on creating a supportive culture for residents in Sarawak's growing community.

Qualifications

• Experience in community management, customer service, hospitality, events, or operations is a plus.
• Agile and proactive, comfortable handling varied tasks.
• Strong interpersonal skills and friendly demeanor.

Responsibilities

• Engage with residents daily through various channels.
• Clarify concerns and support timely resolutions.
• Coordinate with guards, vendors, and contractors.
• Support event planning and monitor vendor performance.

Skills

Problem-solving

Communication

Organization

People-oriented

Collaboration

Tools

iRuma

WhatsApp

Monday.com

Excel

Job description

Build a Thriving Community. Elevate Resident Trust. Shape the Future of Living.

At Exal (developer of Sol Estate), we’re creating places where people celebrate life together. As our community grows, we’re hiring a Community Executive to support our Community Team and property management partners in delivering an exceptional living experience.

This is an interactive, fast-moving role — perfect for someone who enjoys solving problems, building relationships, and taking ownership.

🔑 What You Will Do

Community Experience

Engage with residents daily via iRuma, concierge, events, and on-ground support.

Clarify concerns, manage expectations, and support timely resolutions.

Help shape a warm, supportive community culture.

Operations & Coordination

Coordinate with KFPM, guards, vendors, and contractors.

Follow up on AI-CCTV triggers, facilities issues, and guard performance.

Track feedback and prepare weekly reports.

Events & Initiatives

Support event planning, logistics, communication, and on-ground execution.

Monitor vendor performance and resident satisfaction.

Support adoption and subscription growth.

Identify gaps, propose solutions, and support new SOPs or initiatives.

Work with the Community R&D Executive on data and insights.

🧠 What We’re Looking For

Strong problem-solving, communication, and organisation skills.

Agile, proactive, and comfortable handling varied tasks.

Friendly, people-oriented, and collaborative.

Experience in community management, customer service, hospitality, events, or operations is a plus.

Comfortable with digital tools (iRuma, WhatsApp, Monday.com, Excel).

Help build one of Sarawak’s most progressive communities.

Meaningful, people-focused work.

Dynamic days, strong teamwork, and room to grow as Sol Estate expands.

Company Overview

Exal Group is a property developer and project delivery company based in Perth and Kuching, bringing together experience of over 25 years in real estate, property investment, engineering and project management.

Your Application

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Community Executive?
• Do you have customer service experience?
• How would you rate your Bahasa Malaysia language skills?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?