Community Content Moderator: Empathy-Driven Moderation

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 11,000; Full time

Job summary

An established industry player is seeking a dedicated Content Moderator to uphold the online reputation of their brand. In this engaging role, you will screen and monitor user-generated content, ensuring compliance with community standards while providing exceptional customer service. Your passion for communication and ability to make well-balanced decisions will help foster a positive online community. If you thrive in fast-paced environments and are eager to contribute to a supportive digital space, this opportunity is perfect for you. Join a forward-thinking company and make a meaningful impact in the world of content moderation.

Qualifications

• B2 level English proficiency required for effective communication.
• Minimum typing speed of 40wpm with 90% accuracy.

Responsibilities

• Assist community inquiries with empathy and accuracy.
• Investigate and resolve social media issues reported by users.
• Enforce social media Terms of Use and monitor reported abuse.

Skills

Communication Skills

Analytical Skills

Critical Thinking

Empathy

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a dedicated Content Moderator to uphold the online reputation of their brand. In this engaging role, you will screen and monitor user-generated content, ensuring compliance with community standards while providing exceptional customer service. Your passion for communication and ability to make well-balanced decisions will help foster a positive online community. If you thrive in fast-paced environments and are eager to contribute to a supportive digital space, this opportunity is perfect for you. Join a forward-thinking company and make a meaningful impact in the world of content moderation.