Community Associate

Regus; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading workspace provider in Kuching is looking for a Community Associate to manage customer interactions and ensure a positive experience. This role involves greeting customers, handling requests, and planning events while maintaining a tidy work environment. The ideal candidate will excel in communication and problem-solving. Competitive salary and development opportunities are offered.

Benefits

Competitive salary

Training and development opportunities

Bright and inspiring work environment

Qualifications

• Ability to manage multiple tasks while providing excellent service.
• Confident communicator with strong relationship-building skills.
• Positive and adaptable in fast-changing situations.

Responsibilities

• Greet customers and handle various requests.
• Sort mail and manage customer communications.
• Collaborate on planning events and maintaining the centre.

Skills

Good communication

Problem-solving

Customer service

Adaptability

MS Office proficiency

Job description

Overview

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

Responsibilities

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

• Greet customers and handle a variety of requests (e.g., changing a WiFi code, checking whether a package has arrived, directions to meeting rooms, and helping set up equipment like projectors).
• Sort mail and manage customer communications, including notifying customers when their packages are ready for pickup.
• Collaborate with the Community Manager to plan and organise events (e.g., networking events) and create, print, and post notices around the centre.
• Manage day-end tasks, guide large groups to appropriate spaces, and ensure the centre is tidy before closing.

About You

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

What We Offer

On top of a competitive salary package you’ll enjoy:

• A bright and inspiring work environment
• Training and development opportunities