Commercial Operations Specialist

STERIS IMS; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A healthcare company in Malaysia is seeking a Commercial Operations Specialist to support their tender process in Malaysia and Singapore. Responsible for monitoring tender opportunities, coordinating submissions, and collaborating with cross-functional teams to ensure compliance, the ideal candidate will have at least 3 years of experience in tender management. Proficiency in English and strong organizational skills are essential for this role.

Qualifications

• Minimum 3 years of relevant experience in tender management or sales operations.
• Proficiency in English; Malay or Mandarin is a plus.
• Competent in data analysis and report creation.

Responsibilities

• Monitor and assess tender opportunities in Malaysia and Singapore.
• Coordinate end-to-end tender process including document preparation.
• Collaborate with teams to ensure compliance with tender specifications.

Skills

Tender management

Data analytics

Cross-functional collaboration

Strong organizational skills

Excellent communication skills

Proficiency in MS Office

Education

Diploma or Bachelor’s Degree

Tools

Salesforce

Job description

Overview

STERIS Malaysia is seeking a detail-oriented and collaborative Commercial Operations Specialist to support our Healthcare business in Malaysia and Singapore. Reporting to the Country Manager of Malaysia, you support the preparation, coordination, and submission of tenders and bids for STERIS Healthcare Business in Malaysia and Singapore. You will ensure timely and compliant tender submissions, working closely with cross-functional teams to secure business opportunities in the healthcare sector.

What You Will Do

• Monitor, identify and assess relevant tender opportunities in Malaysia and Singapore.
• Coordinate and manage the end-to-end tender process, including document preparation, review, and timely submission.
• Collaborate with sales, regulatory, quality assurance, and finance teams to gather required information and ensure compliance with tender specifications and local regulations.
• Ensure all tender documentation is accurate, complete, and submitted within deadlines.
• Maintain and update tender databases and track tender status and outcomes.
• Assist in preparing pricing proposals and commercial terms in line with company policies.
• Support contract negotiations and liaise with customers and internal stakeholders post-tender submission.
• Monitor and manage the overall sales funnel, ensuring visibility across all opportunity stages and accurate alignment with sales forecasts
• Analyze funnel health and identify gaps between funnel value and revenue targets, recommending actions to improve opportunity conversion and forecast accuracy
• Identify process improvements to enhance efficiency and compliance in tender management.

The Experience, Skills and Abilities Needed

• Diploma or Bachelor’s Degree in any discipline
• Coordinate and manage the full tender process including preparation, submission, and compliance with local procurement regulations
• Collaborate closely with cross-functional teams (sales, regulatory, finance) to gather necessary documentation and pricing for tender submissions.
• Data analytics
• Minimum 3 years of relevant experience in tender management, proposals, sales operations, or bid coordination, preferably within the medical device or healthcare industry
• Competent in data analysis and report creation
• Proficiency in English, with additional language skills in Malay or Mandarin considered an advantage.
• Strong organizational and communication skills
• Excellent skills in MS Office and familiarity with tender management or CRM systems such as Salesforce.

STERIS is an Equal Opportunity Employer. For more information, visit www.steris.com.