Colletctions Specialist

Browzwear; Remote; MYR 150,000 - 200,000; Part time

Job summary

A leading apparel innovation firm is seeking a motivated Part-Time Collections Specialist to manage payment collections. This fully remote role involves following up with customers on invoices, ensuring timely payments, and maintaining detailed tracking of collections progress. The ideal candidate has experience in collections or customer service, possesses strong negotiation skills, and is proficient in Excel. This position offers flexible working hours, making it perfect for those looking to balance work with other commitments.

Qualifications

• Experience in collections or customer service roles is an advantage.
• Confident communicator with strong negotiation skills.
• Organized and able to manage multiple accounts.
• Positive attitude when handling difficult conversations.
• Proficient in Excel. Fluent in English; Mandarin is a plus.
• Able to work independently with minimal supervision.

Responsibilities

• Follow up on outstanding customer invoices for timely collection.
• Respond to customer inquiries promptly.
• Track collection progress and update payment statuses.
• Collaborate with the Treasury Team on collection status progress.
• Maintain accurate documentation and follow-up notes.
• Provide weekly and monthly updates on customer payments.
• Escalate disputes or high-risk accounts to Finance Director.
• Resolve pay-related issues with the Sales Team.
• Update the collection tracker with latest actions.
• Maintain professional communication at all times.

Skills

Collections experience

Customer service experience

Strong negotiation skills

Organizational skills

Fluency in spoken English

Proficient in Excel

Tools

NetSuite

Salesforce

Job description

Revolutionizing the apparel industry through end-to-end, digital product innovation is our mission here at Browzwear. We enable everyone – from experienced designers and product developers to global brands and manufacturers – with solutions which value-add and transform the ways they collaborate, to bring to life trending styles which you and I go after!

Job Overview

We are looking for a motivated and well-organized Part-Time Collections Specialist to support our payment collection activities. This role focuses on following up with customers on outstanding invoices, ensuring timely payment, and maintaining accurate status updates. This is a fully remote position with a fixed daily work schedule.

Work Arrangement

• Fully Remote
• Working Hours: Part-time, 4 hours daily (Monday–Friday), schedule to be agreed upon
• Location: Based in Kuala Lumpur

Key Responsibilities

• Proactively follow up on outstanding customer invoices to facilitate timely collection.
• Check and respond to emails promptly.
• Track collection progress and update payment statuses in internal trackers/systems.
• Collaborate with the Treasury Team to ensure timely communication on collection status and progress.
• Maintain accurate follow-up notes and documentation.
• Provide weekly and monthly status updates on customer payment progress (based on AR aging and follow-up actions).
• Escalate dispute cases or high-risk accounts to Finance Director / CFO.
• Collaborate with the Sales Team to resolve pay-related issues and ensure timely action on overdue accounts.
• Ensure the collection tracker/report is updated with latest actions, payment commitments and escalation status.
• Maintain professional and customer-focused communication at all times.

Qualifications & Skills

• Experience in collections, customer service or follow-up roles is an advantage.
• Confident and persuasive communicator with strong negotiation skills and a polite, persistent approach.
• Organized and able to manage multiple outstanding accounts.
• Positive attitude with resilience when handling difficult conversations.
• Proficient in Excel.
• Fluent in spoken and written English; Mandarin is an advantage.
• Experience with ERP (NetSuite) or CRM (Salesforce) is a plus.
• Able to work independently with minimal supervision.

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