Collections Specialist

Browzwear; Remote; MYR 20,000 - 100,000; Part time

Job summary

A leading apparel technology company seeks a motivated Part-Time Collections Specialist to support payment collection activities. This fully remote role involves following up with customers on outstanding invoices, tracking collection progress, and ensuring accurate status updates. Candidates should have experience in customer service or collections, be proficient in Excel, and possess strong communication skills in English; knowledge of Mandarin is preferred. A positive attitude and ability to work independently are essential.

Qualifications

• Experience in collections or customer service roles is an advantage.
• Confident communicator with strong negotiation skills.
• Able to manage multiple accounts effectively.
• Positive attitude with resilience in difficult situations.
• Minimum supervision required while working remotely.

Responsibilities

• Proactively follow up on outstanding customer invoices.
• Track collection progress and update payment statuses.
• Collaborate with Treasury Team for communication of statuses.
• Provide status updates on customer payment progress.
• Maintain professional and customer-focused communication.

Skills

Collections experience

Customer service

Strong negotiation skills

Proficient in Excel

Fluent in English

Mandarin

ERP experience (NetSuite)

CRM experience (Salesforce)

Job description

Revolutionizing the apparel industry through end-to-end, digital product innovation is our mission here at Browzwear. We enable everyone – from experienced designers and product developers to global brands and manufacturers – with solutions which value-add and transform the ways they collaborate, to bring to life trending styles which you and I go after!

Job Overview

We are looking for a motivated and well-organized Part-Time Collections Specialist to support our payment collection activities. This role focuses on following up with customers on outstanding invoices, ensuring timely payment, and maintaining accurate status updates. This is a fully remote position with a fixed daily work schedule.

Work Arrangement

• Fully Remote
• Working Hours: Part-time, 4 hours daily (Monday–Friday), schedule to be agreed upon
• Location: Based in Kuala Lumpur

Key Responsibilities

• Proactively follow up on outstanding customer invoices to facilitate timely collection.
• Check and respond to emails promptly.
• Track collection progress and update payment statuses in internal trackers/systems.
• Collaborate with the Treasury Team to ensure timely communication on collection status and progress.
• Maintain accurate follow-up notes and documentation.
• Provide weekly and monthly status updates on customer payment progress (based on AR aging and follow-up actions).
• Escalate dispute cases or high-risk accounts to Finance Director / CFO.
• Collaborate with the Sales Team to resolve pay-related issues and ensure timely action on overdue accounts.
• Ensure the collection tracker/report is updated with latest actions, payment commitments and escalation status.
• Maintain professional and customer-focused communication at all times.

Qualifications & Skills

• Experience in collections, customer service or follow-up roles is an advantage.
• Confident and persuasive communicator with strong negotiation skills and a polite, persistent approach.
• Organized and able to manage multiple outstanding accounts.
• Positive attitude with resilience when handling difficult conversations.
• Proficient in Excel.
• Fluent in spoken and written English; Mandarin is an advantage.
• Experience with ERP (NetSuite) or CRM (Salesforce) is a plus.
• Able to work independently with minimal supervision.

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