COLLECTION SUPERVISOR

Billmount; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading company in financial services seeks a Collection Team Leader in Kuala Lumpur, Malaysia. The role involves leading the collection team, managing and training staff while ensuring effective debt recovery strategies. Ideal candidates should possess a relevant educational background and at least 2 years of supervisory experience in a call centre. Strong communication skills and a dynamic approach to team management are essential. This is a great opportunity for those looking to advance their career in financial services.

Qualifications

• Experience managing a call centre as a Supervisor or Team Leader with at least 2 years of experience.
• Ability to train and impart full knowledge with others.
• Independent and a strong team player.

Responsibilities

• Lead the collection team to recover debts from customers.
• Manage collections team efficiently.
• Train and provide training for Call Centre Staff.

Skills

Good communication and interpersonal skills

Ability to learn quickly

Dynamic and self-motivation

Education

SPM/Diploma/Degree in any field or equivalent

Tools

Debt Management System

Job description

Responsibilities

Lead the collection team to recover the debts from the customers.

Manage collections team efficiently.

Train and provide trainings and Call Quality for Call Centre Staff to ensure they follow the guidelines and standard practices set by the clients.

Provide feedback and recommend improvement plan for the staff.

Build, manage, motivate, train and develop the team and their performance.

Respond promptly to customer inquiries.

Handle, resolve and minimize customer complaints.

Qualifications

• Candidate must pass at least SPM/Diploma/Degree in any field or equivalent.
• Good communication and interpersonal skills.
• Experience managing a call centre as a Supervisor or Team Leader with at least 2 years of working experience will be an added advantage.
• Familiar with any Debt Management System.
• Ability to learn quickly, independent and a strong team player.
• Ability to train and impart full knowledge with others.
• Dynamic and self‑motivation.

How to Apply

Interested candidates are invited to call or send resume to 010-3525858 for an interview appointment.

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