CME - Meeting Services Support Specialist

MSD; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global healthcare company located in Malaysia is seeking a Meeting Services Support Specialist. The role involves supporting the end-to-end meeting process for congresses and ensuring compliance with all company policies. Candidates should possess a Bachelor's degree and at least 3 years of experience in accounting or finance, along with strong MS Excel and analytical skills. The position offers a hybrid work arrangement and a competitive benefits package.

Qualifications

• Minimum 3 years of work experience in basic accounting.
• Able to speak, read & write in English, Mandarin or Japanese is a plus.
• Ability to work independently and collaboratively.

Responsibilities

• Support end-to-end operational execution for global meeting services.
• Prepare contracts and agreements for events.
• Process payments and reconcile financials according to policies.

Skills

Basic accounting or P2P/O2C/R2R experience

Intermediate MS Excel skills

Strong analytical ability

English proficiency

Knowledge of finance processes

Communication skills

Experience with SAP

Problem-solving skills

Education

Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or related discipline

Tools

Excel

Power BI

SAP

ServiceNow

Job description

Meeting Services Support Specialist

Our company Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company business divisions and markets.

The Meeting Services Support Specialist is responsible for supporting the end‑to‑end meeting process preparation for congress meetings & sponsorship from meeting creation to closure. This includes meeting creation, vendor creation/maintenance, PO creation, contract agreement preparation, meeting compliance review, reconciliations and payments. The specialist ensures adherence to compliances and controls in line with all company policies and guidelines related to meetings and congresses.

Responsibilities

• Support end‑to‑end operational execution for global meeting and congress services within agreed SLAs.
• Perform completeness information review and raise vendor creation/maintenance, event creation/closure, PO creation accurately in system/tools.
• Prepare contracts/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
• Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to company financial processes.
• Support year‑end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to company financial timelines.
• Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) regional leads, Process Excellence, Finance partners and other stakeholders to support the global meeting and congress financial process.
• Coordinate with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
• Champion new procedures and re‑engineer processes to support continuous improvement and ensure processes meet business objectives efficiently; stabilize new incoming scope of work during hyper‑care period.
• Handle inquiries and resolve operational issues in a timely and satisfactory manner.
• Demonstrate professionalism, meticulousness, and attention to detail when interacting with colleagues, internal clients and suppliers.
• Any other duties within the scope, spirit or purpose of the role or as reasonably requested.

Education

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related discipline.

Skills Required

• Minimum 3 years of work experience in basic accounting or P2P/O2C/R2R.
• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint) and strong analytical ability.
• Language: Able to speak, read & write in English. Additional language skills such as Mandarin, Japanese are an advantage.
• Good understanding and practical knowledge of finance processes, internal controls, compliance, and financial business processes.
• Ability to work independently and collaboratively within a geographically dispersed team in a fast‑paced, high‑volume environment with emphasis on accuracy and timeliness.
• Strong communication, interpersonal and organizational skills.
• Meticulous and process‑improvement orientation.
• Positive, proactive attitude with a can‑do mindset, problem‑solving and analytical skills.
• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba and ServiceNow.

Required Skills

Accountability, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Administration, Business Performance Management, Business Processes, Business Support, Compliance SOX, Contract Management, Credit Management, English Language, Financial Accounting Controls, Financial Advising, Financial Operations, Global Financial Markets, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Microsoft PowerPoint, New Program Development, Operations Coordination, Preparation of Financial Reports, Process Flow Documentation.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Work Arrangements

Hybrid

Job Posting End Date

12/27/2025

Requisition ID

R376165