Cluster Reservations Specialist

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur is seeking a Cluster Reservations Agent responsible for sales and guest satisfaction across properties including Four Seasons Resort Langkawi. The ideal candidate should possess excellent interpersonal skills and customer service experience, with proficiency in both English and Bahasa Malaysia. The role includes capturing sales from incoming calls, processing reservations, and addressing guest inquiries effectively. Join a prestigious team dedicated to exceptional service and luxury experiences.

Benefits

Competitive salary and benefits package

Excellent training opportunities

Complimentary accommodation at other hotels

Complimentary dry cleaning for uniforms

Complimentary employee meals

Qualifications

• Must be able to work flexible hours based on business needs.
• Must have the right to work in Malaysia.

Responsibilities

• Capture sales from incoming reservation calls.
• Run daily reports for departments.
• Answer emails regarding general reservations.
• Process various types of reservations.
• Confirm and guarantee reservations.
• Monitor front desk reservations.
• Contact guests to clarify reservations.
• Respond according to crisis management plans.

Skills

Guest service affinity

Excellent personal presentation

Interpersonal skills

Proficient in Microsoft Office

Fluent in English

Fluent in Bahasa Malaysia

Job description

A luxury hotel chain in Kuala Lumpur is seeking a Cluster Reservations Agent responsible for sales and guest satisfaction across properties including Four Seasons Resort Langkawi. The ideal candidate should possess excellent interpersonal skills and customer service experience, with proficiency in both English and Bahasa Malaysia. The role includes capturing sales from incoming calls, processing reservations, and addressing guest inquiries effectively. Join a prestigious team dedicated to exceptional service and luxury experiences.