Club Lounge Concierge: Guest Experience & VIP Service

Pullman; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur is seeking a dedicated individual to ensure exceptional service for Club Lounge Guests. The role focuses on delivering high-quality hospitality and addressing guest inquiries effectively. Ideal candidates should hold a Degree/Diploma in Hotel Management and have at least 1 year of relevant experience in the hotel sector, ideally in a Front Office or Club Lounge setting. This position requires strong communication skills and the ability to maintain guest satisfaction in a fast-paced environment.

Qualifications

• Minimum 1-year experience in Front Office or a hotel Club Lounge environment.
• Pleasant appearance and well-groomed at all times.
• Ability to listen and respond to demanding Guest needs.

Responsibilities

• Deliver the highest quality service to Club Lounge Guests.
• Process check-in and check-out accurately.
• Maintain constant guest relations and handle requests efficiently.

Skills

Excellent personal presentation

Communication skills

Calm and efficient under pressure

Organizational skills

Passion for guest service

Education

Degree/Diploma in Hotel Management or related disciplines

Job description

A luxury hotel chain in Kuala Lumpur is seeking a dedicated individual to ensure exceptional service for Club Lounge Guests. The role focuses on delivering high-quality hospitality and addressing guest inquiries effectively. Ideal candidates should hold a Degree/Diploma in Hotel Management and have at least 1 year of relevant experience in the hotel sector, ideally in a Front Office or Club Lounge setting. This position requires strong communication skills and the ability to maintain guest satisfaction in a fast-paced environment.