Cloud Technical Support Engineer

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology recruitment firm is seeking a Technical Support Specialist in Kuala Lumpur to provide comprehensive support for HUAWEI CLOUD Computing. The role involves troubleshooting, developing service FAQs, and interfacing with partners to ensure customer satisfaction. Applicants need a degree in Computer Science or IT, solid Linux knowledge, and good communication skills. This opportunity promises guidance and training to enhance your career in cloud solutions.

Qualifications

• Degree in Computer Science or related field required.
• Knowledge of AI, database, and big data preferred.
• Good communication skills are essential.

Responsibilities

• Provide HUAWEI CLOUD Computing technical support.
• Troubleshoot and perform root cause analysis.
• Develop service FAQs based on requirements.

Skills

Linux

Basic cloud and networking

Customer service skills

Education

Degree in Computer Science, Information Technology or equivalent

Tools

Docker

Job description

Responsibilities

• Responsible for provide HUAWEI CLOUD Computing technical support.
• Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
• Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
• Interface with engineering partner/on-site engineer to fulfill customer function and performance request.
• Develop service FAQs and cases periodically based on service requirements, and share with others.

Qualifications

Degree in Computer Science, Information Technology or equivalent.

Required skills: Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage.

Added Advantages for HCIP/HCIE or other related cloud certifications.

Good communication and customer service skills and the ability to work in a collaborative team environment.

Guidance & training will be provided.