Cloud Operations Engineer (L2) – Managed Services

NTT DATA, Inc.; Cyberjaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global technology services provider is seeking a Cloud Managed Services Engineer (L2) in Cyberjaya, Malaysia. The role involves ensuring the smooth operation of clients' cloud infrastructures by monitoring systems, resolving incidents, and providing second-level support. Ideal candidates will have a bachelor's degree or equivalent experience in IT and relevant certifications. The environment offers a commitment to diversity and inclusion, providing opportunities for growth and professional development.

Qualifications

• Bachelor's degree or equivalent qualification in Information Technology/Computing.
• Relevant certifications such as Azure Administrator, AWS Solutions Architect, Veeam Certified Engineer.
• Experience managing platforms like Windows/Linux Server Administration.

Responsibilities

• Monitor work queues and resolve incidents within SLA.
• Provide second level support for incidents and requests.
• Communicate with teams and clients for support.

Skills

Ability to communicate across cultures

Strong planning skills

Adaptability to changing circumstances

Client-focused mindset

Ability to work in pressured environments

Education

Bachelor's degree in Information Technology/Computing

Tools

Azure

AWS

GCP

ServiceNow

Job description

A global technology services provider is seeking a Cloud Managed Services Engineer (L2) in Cyberjaya, Malaysia. The role involves ensuring the smooth operation of clients' cloud infrastructures by monitoring systems, resolving incidents, and providing second-level support. Ideal candidates will have a bachelor's degree or equivalent experience in IT and relevant certifications. The environment offers a commitment to diversity and inclusion, providing opportunities for growth and professional development.