Cloud & Infra Engineer — 24/7 IT Support Specialist

Birlasoft; Kuching; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT services company in Malaysia is looking for a Service Desk Specialist fluent in Thai and English. The role involves providing 24/7 remote support for end users in the US and Canada, troubleshooting hardware and software issues, and managing user accounts in Active Directory. Candidates should have at least 5 years of relevant experience and strong technical skills on Windows platforms. This position offers opportunities to enhance your IT support skills in a dynamic environment.

Qualifications

• 5+ years of experience in IT support roles, specifically in Service Desk environments.
• Strong experience with desktop hardware and software troubleshooting.
• Ability to provide support in a 24/7 operational environment.

Responsibilities

• Provide remote end-user support for US and Canada users.
• Troubleshoot desktop and laptop hardware and software issues.
• Manage user accounts and permissions in Active Directory.

Skills

Knowledge of English and Thai language

Communication skills in English

Technical skills on Windows desktop platform

Knowledge of ITIL Process

Experience with Active Directory (AD)

Support for MS-Office

Tools

O365

Anti-Virus client

VPN configuration

Job description

A leading IT services company in Malaysia is looking for a Service Desk Specialist fluent in Thai and English. The role involves providing 24/7 remote support for end users in the US and Canada, troubleshooting hardware and software issues, and managing user accounts in Active Directory. Candidates should have at least 5 years of relevant experience and strong technical skills on Windows platforms. This position offers opportunities to enhance your IT support skills in a dynamic environment.