Clinical Complaints & Patient Experience Lead

Sunway Medical Centre; Selangor; On-site; MYR 100,000 - 120,000; Full time

Job summary

A leading healthcare institution in Malaysia is seeking a Medical Advisor for Patient Relations and Complaint Management. This role involves resolving clinical-related grievances, leading investigations, and ensuring patient trust. The ideal candidate will have a recognized medical degree, an Annual Practicing Certificate, and at least 5 years of relevant clinical experience. Benefits include an annual bonus, medical coverage, and a supportive work environment.

Benefits

Annual contractual bonus

Medical, dental and optical coverage

Career development opportunities

Open working environment

Qualifications

• 5 years of experience in healthcare with a focus on complaint management or clinical governance.
• Valid Annual Practicing Certificate (APC) and registration with the Malaysian Medical Council (MMC).
• Experience in a tertiary or quaternary private hospital is preferred.

Responsibilities

• Serve as coordinator for clinical complaints and grievances.
• Prepare comprehensive Clinical Complaint Investigation Reports.
• Participate in Root Cause Analysis for complex cases.

Skills

Data analysis

Empathetic communication

Conflict resolution

Report writing

Education

Recognized Medical Degree

Postgraduate qualifications in Health Administration

Job description

A leading healthcare institution in Malaysia is seeking a Medical Advisor for Patient Relations and Complaint Management. This role involves resolving clinical-related grievances, leading investigations, and ensuring patient trust. The ideal candidate will have a recognized medical degree, an Annual Practicing Certificate, and at least 5 years of relevant clinical experience. Benefits include an annual bonus, medical coverage, and a supportive work environment.