Client Success Specialist - US / Singapore / CN / TW / HK Market

RIGHT RECRUIT SDN. BHD.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Kuala Lumpur is seeking a Customer Success Specialist. The role involves providing friendly service, resolving customer issues, and engaging with clients via multiple communication channels. Candidates must be fluent in English and Mandarin, with Cantonese as an advantage. Open for Malaysian citizens, fresh graduates are encouraged to apply. Shift work is required, including weekends and midnight hours. This position promises growth opportunities within the company as well.

Qualifications

• Minimum SPM required; higher qualifications preferred.
• Fluent in English and Mandarin; Cantonese is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide friendly and efficient service to clients.
• Handle and resolve customer complaints effectively.
• Respond to inquiries via inbound calls, live chat, and email.

Skills

English proficiency

Mandarin proficiency

Customer service skills

Interpersonal skills

Problem-solving abilities

Education

SPM, Professional Certificates, Diploma, or Bachelor's Degree

Job description

Our client is providing multilingual and full range of professional services like Banking Service / Financial service / Food Delivery / Worldwide Social Media platform / Cosmetic / Luxury Automotive service and etc.

Working location

What is Your Career Prospect:

You will have chances transfer to different job role if there is a suitable position available and passes the interview session.

Your Mission:

Provide friendly and efficient service to the client.

Be a first point of contact to handle and resolve customer complaints.

Respond professionally to inbound, live chat and email Channel.

Identify and escape issues appropriately.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

Build sustainable relationships and engage customers by taking the extra mile

Who are we looking for:

Minimum posses with SPM, Professional Certificates, Diploma, Bachelor Degree and above

Able to speak and write good in English & Mandarin

Able converse in Cantonese is an advantage

Encourage the Fresh Graduate to apply*

Willing to work on shift working hours including midnight shift & weekend is preferable

Able start work immediately is an advantage

Open for Malaysian Only

Unlock job insights

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Success Specialist?
• Have you worked in a call centre before?
• How much notice are you required to give your current employer?