Client Success Specialist

LOCUS-T; Selangor; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading digital marketing agency in Malaysia is seeking a professional to maintain strong client relationships while managing projects for websites, landing pages, and ads. The ideal candidate will support SEO and performance marketing services, provide updates to clients, and analyze performance metrics. A Bachelor's degree in Business or Marketing is required along with fluency in English, Bahasa Malaysia, and Mandarin. The role offers hybrid work and flexible hours.

Benefits

Flexible Hours

Hybrid Work

2 Weeks Work-from-Anywhere

Training & Mentorship

Mobile, Internet & Parking Subsidy

Birthday Leave

Family Leave

Marriage Leave

Long Service Award

Monthly Performance Rewards

Engagement Activities & Fun Work Culture

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Client-first attitude with strong communication skills.
• Flexible, fast-thinking, and solutions-oriented.
• A solid grasp of marketing trends and practices.
• Fluent in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Maintain strong client relationships via email, phone, and meetings.
• Manage projects for websites, landing pages, and ads.
• Support SEO and performance marketing services.
• Provide feedback, updates, and reports to clients.
• Work across departments to meet client needs.
• Solve problems and ensure project milestones are met.
• Analyze performance and offer improvement insights.

Skills

Client-first attitude

Strong communication skills

Flexible

Fast-thinking

Solutions-oriented

Grasp of marketing trends

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Mandarin

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

• Flexible Hours – Start by 10AM. We get the traffic struggle.
• Hybrid Work – Balance remote days with collab time in-office, a setup that fits client relations jobs remote.
• 2 Weeks Work-from-Anywhere – Life happens. We support that.
• Training & Mentorship – Learn from experienced digital leaders.
• Mobile, Internet & Parking Subsidy
• Family Leave – Maternity & Paternity
• Long Service Award
• Monthly Performance Rewards

Perks & Benefits

• Flexible Hours – Start by 10AM. We get the traffic struggle.
• Hybrid Work – Balance remote days with collab time in-office, a setup that fits client relations jobs remote.
• 2 Weeks Work-from-Anywhere – Life happens. We support that.
• Training & Mentorship – Learn from experienced digital leaders.
• Mobile, Internet & Parking Subsidy
• Birthday Leave
• Family Leave – Maternity & Paternity
• Marriage Leave, Time-Off, Replacement Leave
• Long Service Award
• Monthly Performance Rewards
• Engagement Activities & Fun Work Culture

What You’ll Do

• Maintain strong client relationships via email, phone, and meetings.
• Manage projects for websites, landing pages, and ads.
• Support SEO and performance marketing services.
• Provide feedback, updates, and reports to clients.
• Work across departments to meet client needs.
• Solve problems and ensure project milestones are met.
• Analyze performance and offer improvement insights.

What You Bring

• Bachelor’s in Business, Marketing, or related field.
• Client-first attitude with strong communication skills.
• Flexible, fast-thinking, and solutions-oriented.
• A solid grasp of marketing trends and practices.
• Fluent in English, Bahasa Malaysia, and Mandarin.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .