Client Success Manager

Upscale Sdn Bhd; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

A dynamic company located in Petaling Jaya is seeking a Client Success Manager to enhance customer engagement and relationship management. This position focuses on building connections with key decision makers and scheduling meetings for the sales team. Ideal candidates should possess 2-5 years of relevant experience, exceptional communication skills, and an eagerness to foster professional relationships. The role involves strategic account development and contributing to the overall client experience.

Qualifications

• 2–5 years experience in relationship management.
• Experience in IT, telecom, cloud, or enterprise solutions is an advantage.

Responsibilities

• Act as the first relationship contact for targeted customers.
• Secure meetings and introductions for BDMs.
• Coordinate and schedule sales meetings.
• Provide weekly activity and meeting reports.

Skills

Excellent spoken and written communication skills

Strong interpersonal and people skills

Organized and disciplined

Education

Diploma or Degree in Business

Diploma or Degree in Communications

Diploma or Degree in Public Relations

Job description

Client Success Manager (Client Engagement & Rel...

Client Success Manager (Client Engagement & Relationship Role)

Role Summary

We are looking for a Client Success Manager (CSM) to support business growth by acting as the primary client engagement and relationship entry point for targeted customers.

This role focuses on opening doors, building relationships, and arranging high-quality meetings with key decision makers for the sales team.

The Client Success Manager will represent the company in a professional, articulate, and presentable manner, creating strong first impressions and long-term relationship access, while commercial negotiations and deal closures will be handled by the Business Development Manager (BDM).

This position is ideal for candidates with strong communication skills, confidence in engaging corporate clients, and a passion for relationship building rather than hard selling.

Key Responsibilities

Client Engagement & Door Opening (Primary Focus)

• Act as the first relationship contact for targeted customers
• Engage potential clients through:
• Warm calls
• Event networking
• Build rapport and trust with decision makers
• Secure meetings and introductions for BDMs

Target Account Development

• Support account-based marketing (ABM) initiatives
• Develop relationship maps within target organizations
• Identify key stakeholders:
• IT Managers
• Heads of Infrastructure
• CIO / CTO
• Procurement teams

Meeting & Opportunity Support

• Coordinate and schedule sales meetings for BDMs
• Prepare meeting background notes and client profiles
• Attend selected meetings as relationship support when required
• Assist in follow-ups after meetings to maintain engagement momentum

Brand Representation & Client Experience

• Represent the company professionally at:
• Industry events
• Product briefings
• Deliver consistent, polished, and courteous communication
• Strengthen the companys corporate image and trust positioning

Lead Qualification (Light Commercial Exposure)

• Understand customer pain points at a high level
• Qualify interest and readiness before passing to sales
• Ensure leads meet minimum quality standards before handover

CRM & Reporting

• Update CRM with:
• Contact information
• Meeting status
• Engagement history
• Target account notes
• Track engagement progress for each target customer
• Provide weekly activity and meeting reports

Key Performance Indicators (KPIs)

• Number of qualified meetings arranged
• New decision-maker contacts created
• Meeting-to-opportunity conversion rate
• Quality of leads passed to BDM team
• Professional feedback from clients

Requirements & Qualifications

Experience

• 2–5 years experience in:
• Relationship management
• Business coordination
• Experience in IT, telecom, cloud, or enterprise solutions is an advantage

Preferred Attributes

• Professional appearance and confident personality
• Excellent spoken and written communication skills
• Strong interpersonal and people skills
• Organized, disciplined, and well-spoken
• Enjoys relationship building more than hard selling

Education

• Diploma or Degree in:
• Business
• Communications
• Public Relations
• Marketing
• Hospitality or related fields

What Success Looks Like

Within the first 6 months, the Client Success Manager will:

• Open doors to targeted enterprise customers
• Establish trusted communication lines with decision makers
• Consistently generate qualified meetings for BDMs
• Improve brand recall and relationship depth
• Become a preferred contact person for customer engagement